Customer Development Manager Business Cards Payments Plano Texas Hybrid
Customer Development Manager Business Cards Payments Plano Texas Hybrid
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Job Description
The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit thats at the heart of Americas business owners and offer products and services to help them do more business.
Weve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Business Cards and Payments as well as our aspiration to serve a wide range of needs for our customers beyond the card.
We are a culture that dreams big and embraces an entrepreneurial and ownership spirit just like our business customers.
The Role:
Are you a selfstarter a gogetter and a deal maker Are you disciplined and autonomous Within Capital Ones Business Cards & Payments group you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for likeminded people who can share our passion for success and a high sense of urgency to deliver on customer needs.
As a Customer Development Manager for the Customer Engagement team you will be a part of a team with worldclass professionals to develop test and implement strategies that ultimately impact the bottom line. And youll do it all in a collaborative environment that values your insight encourages you to take on new responsibility promotes continuous learning and rewards innovation.
The ideal candidate will be able to work in a fastpaced environment with changing priorities have strong relationship building skills and be able to meet our customers at moments that matter to grow and retain their business. This person must have strong influence and client management skills a consultative sales skill set and must be able to work autonomously. This individual must also have strong written and verbal communication skills for overthephone and email communication.
General Responsibilities:
This dynamic leadership role will be responsible for achieving objectives for the organization while also recruiting training coaching and managing a team based in our Plano Texas office. This person will provide daytoday leadership of the team which includes:
Teams of outbound contact campaigns through a variety of channels and execute next steps to help meet the clients needs.
Drive daytoday leadership including coaching and managing a team of associates providing direction for the team managing overall performance of team budgeting expense management etc.
Develop the team to become subject matter experts on the call campaigns to effectively communicate intent and drive action among customers.
Coach the team to be well managed by leveraging the provided talking points and protocol. Manage and update the CRM system.
Ongoing call listening and coaching with a feedback loop to partners.
Work independently and seek out feedback and data to reflect on and improve the teams performance.
Develop a winning culture that rewards and recognizes associates for their contributions and reinforces Capital One values
Develop strong relationships with our organization and foster a one team culture
An Ideal Candidate Possesses:
A strong interest in sales leadership and a desire to continue learning in a process based environment.
Strong communication negotiation and influencing skills: Impeccable written and oral communication credentials coupled with strategic influencing skills and the ability to drive agreement through intellect interpersonal and negotiation skills.
Strong judgment leadership and integrity: the candidate should be a tenacious decision maker able to bring a responsible approach to business while in a leadership position guiding resources.
Clear results orientation: focused on achieving both short and longterm goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.
Successful track record managing field teams including recruiting training and coaching
Basic Qualifications:
At least 1 year of people management experience or peertopeer coaching experience
Preferred Qualifications:
Bachelors degree or military experience
At least 3 years of field or external sales experience
At least 3 years of experience in a sales leadership role
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $132800 $151600 for Manager Client DevelopmentCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
