Business Analyst
Business Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
naWe are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements designing solutions and ensuring the successful implementation of banking systems and processes.The candidate will work in crossfunctional Agile teams including product owners developers testers project managers and other stakeholders (e.g. Risk) to identify customer and business needs and translate them into requirements expressed as Use Stories to ultimately deliver compelling Customer Experiences.
KEY RESPONSIBILITIES
- Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environment
- Work with product owners and development teams to design and develop solutions that meet customer needs
- Analyze and translate business requirements into artefacts that define and express the requirements including:
- User Stories
- Acceptance Criteria (Gherkin)
- Business Processes
- Business Rules
- Wireframes
- Data Requirements
- Run Grooming sessions
- Proactively manage project timelines and deliverables utilising and engaging in Agile practices including sprint planning daily standups and retrospectives
- Conduct user acceptance testing and ensure that systems and processes are performing as expected
- Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
- Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.
Domain Expertise:
Experience with system implementation testing and deployment ideally in Retail Banking
- Demonstrated success in collaborating with crossfunctional teams stakeholders and vendors
- Familiarity with regulatory compliance and risk management practices in the Retail Banking industry
- Retail Banking in general
- Digital Banking (online and mobile app)
- Savings and Current Accounts
- Retail Lending (including Personal Loans and Overdrafts)
- Fraud
- AML
- Card Chargebacks/Disputes
REQUIREMENTS
Work Experience:
- 4 years of proven experience as a Business Analyst specifically in Retail Banking and retail lending with a focus on digital banking systems and processes
- Retail Banking experience is essential
- Fraud and/or AML experience advantageous
- Card Chargebacks/Disputes experience advantageous
- At least 3 years working on Agile projects
- Skills and Qualifications:
- Bachelors degree in Information Systems Computer Science Engineering or related field
- Knowledge of Agile methodologies and project management practices including Scrum Kanban and Lean
- Excellent communication collaboration and problemsolving
- Ability to work independently and in a team environment in an Agile framework
- Strong analytical and critical thinking skills.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.
Skills
Building Trust Client Management Client Needs Assessments Consultative Selling CustomerFocused Customer Service Customer Understanding Customer Value Proposition Development Direct Selling Identifying Sales Opportunities Sales Closing Techniques Sales Data Management Sales Software Strengthening Customer RelationshipsCompetencies
Action OrientedBuilds NetworksBusiness InsightCommunicates EffectivelyCustomer FocusDirects WorkDrives ResultsInstills TrustEducation
Closing Date
24 April 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Required Experience:
IC
Employment Type
Full-Time
