Customer Service Specialist Supervisor
Customer Service Specialist Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Summary
TheRecords and Licensing Services Division(RALS) is seeking an individual who is passionate about customer service and eager to work as part of a dynamic fastpacedstrong teamenvironment in an excitingCustomerService SpecialistSupervisorrole. We are looking for candidates toshowcasetheir experience in office operationssupervisionand customer service. This person will oversee and provide direction to staff resolve difficult issues with customers recommend and coordinate implementation of systems and methods to improve customer service and office operations.We are seeking ateam leaderinnovatorandmotivatorwith acando attitude!
ABOUT RECORDS & LICENSING SERVICES (RALS)DIVISION
The Records and Licensing Services Division (RALS) is a division of theDepartment of Executive Services.
RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by statelaw andare provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County. In addition RALSis responsible forproviding internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities.
RALSis responsible for:
Recording documents related to real property sales and other transactions and making them accessible for members of the public businesses and other government agencies.
Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County.
Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations.
Providing internal mail services and physical and electronic records management services to all county agencies.
Providing animal care and control services for the protection of property human health and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships.
RALS is committed to service excellence and building an enduring legacy through continuous improvement. RALS uses Lean practices to improve our operations programs public and internal services and employee safety. Weaccomplishthis through an equity lens creating a learning environment and employee engagement.
Experience Qualifications Knowledge Skills
We are looking for candidates who:
Have a backgroundprovidingexcellent customer serviceandjuggling multiple taskson a dailybasis;
Have knowledge of theproceduresandprocessesof administering a public records system working with public documents and records retentionexperience;
Have the ability toleadandsupervisepeoplewhere you may not be the only supervisor whileestablishingand maintaining effective workingrelationships;
Have effectivecommunicationand interpersonal skills with a focus on collaboration and working as a teamwith the abilityto be an independent thinker who looks for new ways to solveproblems;
Areskilled inorganizingprioritizinganddelegatingworkin order tomeetdeadlines;
Have experience inconflict resolution problem solvingandnegotiationto defusepotentially stressfulsituations;
Are comfortableandproficientin usingOffice Productivity toolsin your daily work (the County used Microsoft Office).
Supplemental Information
Position Information:
Work location:The Recorders Officeis located inDowntown Seattleinside the King County Customer Service Center at the King Street Center building. The address is 201 S. Jackson St. Seattle WA 98104.It is within easy access to public transportation including the Link Light Railthe Sounder trainsand bus routes.
Work schedule:The schedule for this position in 8:00am5:00pm; Monday position is NonExempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a biweekly schedule every other Thursday.
Union representation:This position is represented by Teamsters Local 117 Professional Technical and Administrative Employees.
The Application/Selection Process:
Are you ready to APPLYThe recruitment for this position is open to all qualified applicants.A completed King County Application isrequired. We highly recommend that you also provide a resume and cover letter detailing your experiences as it relates to this position.
If you have any questions please contactKarina Cordova HR Analyst by email at.This position is open to all qualified applicants and may be used to filladditionalcareer service vacancies for up to six months.
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved