Customer Service Rep Seattle
Customer Service Rep Seattle
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Job Description
WeDriveUis the leader in shared mobility solutions that connect communities campuses and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The companys 5500 team members operate 4000 vehicles across 55 U.S. locations providing safe reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit learn more about our company clients and career opportunities.
Job Description:
The Customer Service Representative (CSR) will play a vital role in providing exceptional customer service to all guests of the site. Reporting to the Program Manager and receiving guidance from the clients Transportation Management Team the CSR will thrive in a fastpaced and fun environment. The primary responsibilities of this position include basic traffic control effective communication of shuttle arrivals and providing the best commuting options to and from the site. The CSR will ensure a positive experience for all visitors while maintaining a high level of professionalism and customer satisfaction.
Duties and Responsibilities:
- Provide excellent customer service.
- Ensure guests are directed to the correct shuttle and provided an ETA as needed.
- Respond to questions related to services.
- Monitor the status of the site and report any safety or performance issues.
- Enforce rider policies and procedures.
- Troubleshoot or communicate shuttle issues in real time.
- Support passengers during irregular operations with directions and timing updates.
- Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
No experience needed!
Qualifications:
No experience needed!
Shift:
We onlyhave split shift opportunities at this time:6:30am 10:30am3:30pm 7:30pm
Ability to work MondayFriday excluding observed holidays.
Onsite in the greater Seattle WAarea.
We Offer
Physical Health
- Exceptional Medical Dental Vision and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4 employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for parttime and fulltime positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- Onthejob training and skills development
- Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds skills and perspectives of our workforce we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract retain and develop the best talent available.
Employment Type
Hourly
