Housing Lead Case Manager - Florida Disaster Management

ICF seeks a Case Manager Lead to support and promote recovery through Community Development Block Grant Disaster Recovery (CDBGDR) programs for hurricaneimpacted counties in Florida. As a Case Manager Lead you will work closely with other members of the Case Management Team Project Team and the Program Manager; clearly communicate case management production provide guidance and oversight of case managers.

To be considered you must reside in one of the following areas: Pasco County Hillsborough County Broward County Lee County and the City of Ft. Lauderdale.

Compensation: While the range below is broader this position will offer a salary range in the mid to upper 70s as determined by the hiring team. Higher education and experience will not change this salary range.

This position is fulltime benefiteligible and onsite and requires but is not limited to the following responsibilities:

Key Responsibilities:

• Provide supervision guidance and oversight of case managers to ensure quality and consistency in case management practices
• Monitor case manager performance and ensure timely delivery of services to disasteraffected individuals and families
• Support the design and delivery of initial and ongoing training for case managers as policies procedures and guidance are updated
• Coordinate with program team members including QA/QC staff construction teams and community partners to ensure comprehensive support for applicants recovery processes
• Assist the Program Manager (PM) with daily operational support.
• Prepare detailed reports on production metrics and outcomes for program evaluation
• Monitor and report any findings of fraud waste and abuse within disaster case management activities
• Communicate with applicants by phone email and inperson to communicate program requirements case status and escalations
• Use the system of record to support application intake and process applications for eligibility determination
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
• Interact with staff from local state and federal government agencies
• Provide oversight and support for public outreach events and offsite applicant meetings
• Manage multiple priorities and work limited overtime as necessary.
• Perform other duties as required.

Minimum Qualifications:

• High School Diploma.
• 5 years of work experience with case management public housing or disaster recovery or related work.
• 3 years in a supervisory or management role
• 3 years of experience with Microsoft Office (Microsoft Word Excel and PowerPoint) and Adobe Acrobat.

Preferred Skills/ Experience/ Qualifications:

• Experience working in a consulting firm development organization or public agency preferred.
• Experience in the field of housing reconstruction or rehabilitation
• Experience delivering training and technical assistance.
• Excellent professional verbal and written communication skills able to work in a fastpaced environment with the flexibility to adapt to changing priorities and deadlines.
• Abilitytolearnanalyzeandunderstandcomplex documents such astax returns property deeds insurance disasterrelated documentation and other programrelated documents.
• Demonstrated ability to review documents at a close level of detail and catch subtle differences.
• Skilled in multitasking organizing and prioritizing work in a fastpaced environment.
• Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
• Ability to work successfully with socioeconomically and a variety of applicants.
• A flexible schedule that can accommodate some evening or weekend work as may be required.
• Experience in disaster recovery and/or housing support services or programs.
• Bilingual in English and Spanishis a plus.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Working at ICF

Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on fulltime employment is: