Desktop Senior Technical Analyst Hybrid Workplace
Desktop Senior Technical Analyst Hybrid Workplace
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$ 75000 - 85000
1 Vacancy
Job Description
Department Information
Together we innovate for a stronger Colorado
The work of employees at the Governors Office of Information Technology (OIT) is challenging and diverse because the needs of agencies customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. Were building one of the nations leading government IT organizations by reimagining how we support agencies building firstoftheirkind applications and creating an inclusive collaborative culture together. Join us in the important work of providing equitable access to services.
We believeequity diversity and inclusiondrive our success and encourage candidates from all identities backgrounds and abilities to apply.We know its important to support each other and that means having a healthy balance of work and personal time andbenefitsthat allow us all to have fulfilling lives.
Watch thisvideoto learn about how OIT is thinking differently!
Description of Job
IMPORTANT NOTE:Please review your application to ensure completion. For the most equitable applicant experience OITs hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these itemsare not used by OITs hiring team.
Are you a seasoned IT professional looking for a challenging and impactful role in the Grand Junction area OIT is seeking aDesktop Senior Technical Analystto fill a crucial role in delivering topnotch information technology services to support the Department of Transportation inthe State of Colorado.
The IT Desktop Senior Technical Analyst is a key contributor responsible for providing Tier II and III desktop support to a diverse user base including state employees contractors interns vendors and some county users. As the technical work lead and Subject Matter Expert (SME) you will be at the forefront of identifying evaluating implementing and managing support requests beyond the Service Desk level.Some of your important daily responsibilities will include:
Provide resolution and assistance for current operating systems (Windows 10 and Windows 11.
Deploy new or rebuilt computers based on OIT and agency security and operational policies
Enterprise Configuration Management Tool platform installations
USB based installations
InTunesbased imaging installations
Support desktop laptop and tablet users and solve problems with Microsoft Adobe and other software in the production environment.
Provide resolution assistance and limited training to standard supported applications:
Productivity Software
Internet Browser applications
AntivirusSecurity programs
Proprietary applications and systems
Receive and/or log service incidents into the ticketing system.
Assist other Information Technology teams (Security Server Network Voice etc) with some additional duties if the Deskside individual is based where no physical server/network people reside. Examples include:
Network troubleshooting
File Server Management
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience education certifications and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
This is a skillsbased job announcement. The required minimum qualifications and/or education (if substituting for the proven experience knowledge and skills) are as follows:Minimum Qualifications:
Five 5 years of professional experience in an occupational field related to the work assigned to the position including previous experience in a professional service desk or desktop support environment.
Substitutions:
Additional appropriate education will substitute for the required experience on a yearforyear basis but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications.
If the minimum qualifications include a degree requirement additional appropriate paid or unpaid experience will substitute for the required education on a yearforyear basis.
Preferred Qualifications:
Experience in deploying and supporting Microsoft Windows Desktop Operating systems
Windows 7 32/64 Bit)
Windows 10 32/64 Bit)
Android OS (best effort)
Apple iOS (best effort)
Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
SCCM experience.
Conditions of Employment:OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A preemployment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a preemployment drug test.
This position may require travel within the specified geographic area and to locations across the state as needed.
Supplemental Information
If this posting indicates remote from anywhere in CO in the title periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
While candidates from out of state will be considered for this role the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis while considering business needs and determining a start date.Our application process and what to expect after you apply are described in the videos foundhere.
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status or any other protected status in accordance with applicable law.
The Governors Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the applicationprocess interviewing completing any preemployment testing participating in theemployee selection process and/or to perform essential job functions where the requestedaccommodation does not impose an undue hardship. If you have a disability and requirereasonable accommodation to ensure you have a positive experience applying or interviewingfor this position please direct your inquiries to our ADA Coordinator at or call.
This posting may be used to fill multiple vacancies based upon business need.The Governors Office of Information Technology does NOT offer sponsored Visas for employment purposes.
Required Experience:
Senior IC
Employment Type
Full-Time
