Microsoft Dynamics 365 Senior Configuration Manager mwd 278063
Microsoft Dynamics 365 Senior Configuration Manager mwd 278063
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Job Description
At Riverty we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative empathetic and userfriendly to empower financial growth for everyone. To do this we rely on 50 years of experience and the commitment of over 5000 creative minds innovators and explorers in 11 countries.
Are you ready
As part of our community you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and worklife balance.
Everything we do starts with you.Together with you we build the most humancentric fintech. To enable everyones future financial growth.We are seeking aMicrosoft Dynamics 365 (Senior) Configuration Manager (m/f/d)to join our team at one of our locations in Mnster Berlin Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech!
Your key responsibilities will be:
- Configure and maintain Dynamics 365 Contact Center components optimizing selfservice capabilities and ensuring smooth omnichannel support.
- Implement and optimize AIdriven tools like Copilot chatbots and virtual agents and configure Power Automate workflows.
- Support integration with backend system and other enterprise platforms enhancing customer service workflows and ensuring seamless data synchronization.
- Assist in migrating from legacy platforms to Dynamics 365 Contact Center including data migration process realignment and user training.
- Stay updated on new features and assist in their implementation tracking KPIs and conducting feedback sessions for continuous improvement.
- Manage user roles permissions and access controls ensuring compliance with security policies and monitoring for unauthorized access.
- Collaborate with IT and secondlevel support to troubleshoot issues implement system enhancements and resolve system problems efficiently.
What you bring on the journey:
- Experience in setting up troubleshooting and optimizing Dynamics 365 Contact Center.
- Proficiency in implementing Power Automate workflows chatbots and selfservice tools.
- Skill in deploying and refining AIdriven customer service solutions.
- Knowledge of managing user roles permissions and compliance settings.
- Ability to collaborate effectively with Operations IT and vendors.
- Aptitude for diagnosing system inefficiencies and driving improvements.
Why Join Us
- Be a key player in the digital transformation of customer service operations.
- Work handson with cuttingedge AIdriven automation and Microsoft Copilot.
- Collaborate with dynamic teams in IT Operations and Process Excellence.
- Drive meaningful impact by optimizing agent efficiency and selfservice workflows.
#EUR8
Required Experience:
Manager
Employment Type
Full Time
