Desktop Analyst - Los Angeles
Desktop Analyst - Los Angeles
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-04-2025
Job Description
Desktop Analyst
HIGHLIGHTS
Location: Los Angeles CA
Schedule: 8:30am 4:30pm
Position Type: Contract to hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Our client is looking for a Desktop Analyst to join their team!
Overview:
The Desktop Analyst delivers primary 2nd and 3rd level support to the user community. Analysts are responsible for the daytoday desktop systems deployment maintenance and support. In addition Analysts will handle assigned project work research issues moves and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service.
Responsibilities:
Qualifications:
We are GTN The Go To Network
HIGHLIGHTS
Location: Los Angeles CA
Schedule: 8:30am 4:30pm
Position Type: Contract to hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Our client is looking for a Desktop Analyst to join their team!
Overview:
The Desktop Analyst delivers primary 2nd and 3rd level support to the user community. Analysts are responsible for the daytoday desktop systems deployment maintenance and support. In addition Analysts will handle assigned project work research issues moves and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service.
Responsibilities:
- Install configure and troubleshoot desktop and laptop hardware peripherals operating system and firm business software.
- Troubleshoot clientside network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet).
- Configure and troubleshoot both HP network class and local printers.
- Perform interoffice computer equipment moves and new employee setups.
- Troubleshoot remote access issues both software and hardware.
- Setup and troubleshoot various Smartphone devices.
- Research and resolve software/hardware errors through OEM vendors and technical literature while routing other issues to appropriate staff when applicable.
- Monitor Desktop ticket queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm s service level agreement.
- Clearly document each case in the ticket management software annotate all updates and properly document a final resolution.
- Perform audiovisual setups including video conferencing LCD projectors laptops and live web cast configurations to ensure meetings launch/start successfully by working closely with the AV and local Conference Service teams.
- Maintain and document inventory and supply needs including monitors keyboards mice and other peripherals.
- Coordinate with Operation group on all equipment moves relocations and setups.
- Assume additional responsibilities as requested.
- This role requires regular 100 in office presence.
Qualifications:
- Bachelor s degree preferred.
- 5 years of desktop experience in a professional services environment; Law Firm experience preferred.
- Excellent computer skills including proficiency in using Windows 11 Active Directory O365 iManage Intune Company Portal Microsoft Authenticator System Center Endpoint Protection Citrix VPN. Hardware includes desktops laptops Smartphones HP printers and scanners.
- Ability to quickly get up to speed and master new applications and software is critical.
- Exceptional hardware and software problemsolving and analytical abilities.
- Demonstrated proficiency with rollouts migrations and upgrades are required.
- Possess excellent written and verbal communication skills.
- Strong organizational and administrative skills.
- Excellent attention to detail and ability to execute through to completion.
- Creative problemsolving skills reasoning ability and logical thought process.
- Ability to work under pressure prioritize competing demands and meet various deadlines.
- Demonstrated ability to professionally interact and collaborate with colleagues at all levels.
- Ability to work independently and as part of a team.
- Outstanding sense of customer service.
- Enthusiastic proactive and positive attitude.
- Must be selfmotivated to produce quality work.
- High level of integrity and honesty.
- Individuals should possess or consider pursuing MTA/MCSA certification and specialized computer training.
- Flexibility to work overtime when necessary.
We are GTN The Go To Network
Employment Type
Full Time
Key Skills
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