Customer Experience Manager
Customer Experience Manager
Posted on :
23-04-2025
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1 Vacancy
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Job Description
Our Client
Proudly Canadianowned and operated this small but scaling business is on a mission to provide all curlyhaired Canadians with access to highquality products that will give you the good hair days you deserve! This company is dedicated to providing an exceptional personalized customer experience that goes above and beyond what larger retailers offer. Their philosophy: Were not just selling products; were building relationships and fostering a community.
Whats in it for You
The Opportunity
Reporting directly to the Owner/CEO of the company the Customer Experience Manager is a newly created position that will be essential to fulfilling our Clients mission of providing outstanding service and building lasting relationships with their customers. The ideal candidate will be a customer service superstar with a knack for problemsolving a genuine interest in the curly hair community and the ability to thrive in a fastpaced entrepreneurial environment.
Required Experience and Qualifications
Responsibilities of the Position
CUSTOMER EXPERIENCE MANAGEMENT
Sound exciting
Proudly Canadianowned and operated this small but scaling business is on a mission to provide all curlyhaired Canadians with access to highquality products that will give you the good hair days you deserve! This company is dedicated to providing an exceptional personalized customer experience that goes above and beyond what larger retailers offer. Their philosophy: Were not just selling products; were building relationships and fostering a community.
Whats in it for You
- Competitive Base Salary of $50k $55k depending on experience
- Did someone say work/life balance This is a fulltime position but the schedule for this role will be 35 hours/week
- A Healthcare Spending Account (HSA) for reimbursement of medical expenses
- Annual Christmas Bonus based on company performance
- Comprehensive training on the features/benefits of the full assortment of products offered combined with a supportive learning environment where questions are welcome and encouraged
- The opportunity to represent a growing business and connect directly with customers every day to build the brand. This is a fully inperson role working out of a transitaccessible office near Blackfoot Trail SE in Calgary AB
- Employees enjoy 30 discount on all products which can be used for themselves friends & family.
The Opportunity
Reporting directly to the Owner/CEO of the company the Customer Experience Manager is a newly created position that will be essential to fulfilling our Clients mission of providing outstanding service and building lasting relationships with their customers. The ideal candidate will be a customer service superstar with a knack for problemsolving a genuine interest in the curly hair community and the ability to thrive in a fastpaced entrepreneurial environment.
Required Experience and Qualifications
- 2 years of demonstrated success working in a Customer Service or Sales Leadership role.
- Exceptional Customer Service skills combined with professional yet personable communication skills both verbally and in writing.
- Proficiency with Shopify Standard including Shopify POS
- Previous experience using POS systems and handling cash
- Flexible availability capable of working 35 hours a week Monday Saturday
- Knowledge of or experience caring for Curly Hair would be a significant asset
- Physical ability to lift 50 lbs or more
- Ability to stand for long periods of time
- Excellent organization multitasking and time management skills
- Strong communicator with proven ability to resolve problems and make fast smart decisions
- Proven ability to work independently or collaboratively as part of a team
- Strong leadership skills with demonstrated ability to coach train and lead a team
Responsibilities of the Position
CUSTOMER EXPERIENCE MANAGEMENT
- Deliver an exceptional customer experience in person by welcoming customers into the shop assessing their needs and providing recommendations on products that suit their unique hair type.
- Respond to online inquiries from social media and the website in a timely and professional manner offering recommendations and solutions to problems when required.
- Deescalate any customer concerns and identify creative solutions to rectify situations as needed
- Process transactions and manage pointofsale systems (Shopify).
- Regular review of Shopify orders to recognize resolve and update orders accordingly to maximize customer satisfaction
- Provide feedback to the Owner/CEO on customer inquiries and other insights making recommendations to fill potential gaps in product lines as needed.
- Create content for social media to promote products and services.
- Engage with vendors and customers on social media channels continuing to build the community and brand voice.
- Research local markets and/or trade shows that align with the brand.
- Present a case study on available opportunities to Owner/CEO for final approval each quarter
- Engage with customers to promote and sell products at events when required
- Coordinate staff schedules and ensure adequate coverage for the Retail Shop.
- Foster a positive and productive team environment.
- Think on your feet to proactively solve problems at all levels (team management customer experience inventory presentation etc.
Sound exciting
Submit your application today wed love to hear from you!
Employment Type
Full Time
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