Customer Support Associate

Dolphin Ears

Posted on : 22-04-2025

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1 Vacancy

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Job Location

Orlando, FL - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-04-2025

Job Description

This is a remote position.

About the role:

In this crucial customerfacing role youll help our customers execute transactions. We look for teammates who take initiative and exemplify empathy support and flexibility. If you are technologically savvy and have a proactive helpful cando attitude were interested in hearing from you.

What you ll do as a Customer Support Associate:

Maintain a positive empathetic and professional attitude toward customers at all times.

Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution.

Provide accurate valid and complete information to customers and internal stakeholders by using the right methods/tools.

Provide product feedback and suggestions.

Take on additional responsibilities and grow your career .

Other operational and administrative duties as needed based on business and customer needs.

Requirements

Requirements Include:

An excellent writer and verbal communicator

Committed and focused with the followthrough and drive to see problems through to resolution

Capable of diffusing tension to work through the issues at hand

Able to multitask prioritize and manage time effectively

Flexible and cooperative in your approach to working with others

Patient in helping others resolve technical issues

Comfortable with and enthusiastic about technology.

1 years of customer service experience preferably in a related field.

Experience with CRM preferred.

Proficient with MS Office suites.

Benefits

Benefits Include:

Medical dental and vision benefits

Life insurance long and shortterm disability coverage

401k Plan with a 4 match beginning on your hire date

14 paid company holidays

Health Reimbursement

Professional development credit

Monthly reimbursement for Wellness

And more!

Requirements Include: An excellent writer and verbal communicator Committed and focused, with the follow-through and drive to see problems through to resolution Capable of diffusing tension to work through the issues at hand Able to multitask, prioritize, and manage time effectively Flexible and cooperative in your approach to working with others Patient in helping others resolve technical issues Comfortable with and enthusiastic about technology. 1+ years of customer service experience, preferably in a related field. Experience with CRM preferred. Proficient with MS Office suites.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Dolphin Ears

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Customer Support Associate

Dolphin Ears

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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