Executive Customer Service
Executive Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Responsibilities of the Role:
- To take incoming telephone enquiries problems or complaints from customers in Malaysia and Singapore relating to a range of specified client products or services with the objective of resolving the customers issue as quickly as possible.
- Using appropriate listening skills questioning skills and empathy skills to gather the relevant information relating to the customers concern.
- Use the agreed procedures and attempt to resolve any customer query or concern in the course of the phone call.
- To work to agreed productivity and quality standards (e.g. logon time talk time customer satisfaction monitors).
- To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
- To make any adhoc outgoing calls to customers as required resolving an outstanding query.
- To recognize the importance of the telephone calls as a way of supporting and enhancing our clients brand.
- To participate fully in the team taking part in regular team meetings and buzz sessions giving feedback and ideas to colleagues and to the Assistant Manager.
- To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
- To proactively identify areas for service and procedural improvement and make recommendations to the Assistant Manager.
The Requirements for the Role:
- SPM/STPM/Diploma/Degree in any discipline
- Excellent command of spoken and written English and Bahasa Malaysia
- Possess initiative able to work independently and as a team.
- Dynamic highly motivated and a resultoriented team player with good interpersonal skills
- This position is for mothers only.
The Package:
- Attractive Salary
- Performance related bonus
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
