Domestic Service Representative
Domestic Service Representative
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
Scope of Position: Maintains a heightened level of service to our customers through efficient timely of daily operations and data integrity while exhibiting Expeditors culture.
KEY RESPONSIBILITIES:
- Ensure accurate and timely client billing including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPIs are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers service providers and government agencies
EXPECTATIONS:
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency be willing to help by offering solutions
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
Qualifications :
Qualifications:
- 13 years accounts payable and general accounting experience
- Proficiency in Microsoft products including Word and Excel
- Strong Excel skills including report preparation VLOOKUP Pivot Table and more
- Excellent verbal and communication skills
- Detail oriented wellorganized selfstarter with strong time management skills
- Ability to multitask and work independently or with a team in a fastpaced and highvolume environment with emphasis on accuracy and timeliness
- Open to change and willing to learn new skills
- Sound understanding of accountingrelated principles and relevant software
- Fully proficient with various software applications (mainframe systems)
- 10key by touch
- Functions efficiently in a high stress environment
- Willing to work overtime
- An intimate understanding of Export Compliance
- Certifications including Certified Export Clearance Specialist Dangerous Goods Ground and Air IATA/FIATA Export Compliance Specialist Customs Broker Sales Certification Transition and Implementation
Additional Information :
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Expected compensation $18.00 to $22.00 per hour.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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