Learning Business Partner - Ecosystem Readiness

Were looking for a strategic Learning Business Partner Ecosystem Readiness to join the Global Learning & Development team (GLD). In this role youll act as a trusted advisor to stakeholders across the business designing and driving learning strategies that fuel performance close capability gaps and accelerate impact with a strong emphasis on innovation AI integration and ecosystem enablement. 

Youll sit at the intersection of strategy data and learning working closely with crossfunctional teams to align enablement initiatives with key business priorities. This is an exciting opportunity to shape how we empower our partners and learner ecosystem to thrive in a rapidly evolving environment. 

Primary Responsibilities: 

• Serve as the trusted learning business partner: Act as a liaison for developing comprehensive tailored learning strategies that align with key stakeholder objectives and address identified performance gaps 

• Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives and key success metrics 

• Data analysis and reporting: Collect analyze and interpret data to identify trends to support decisions on learning strategies 

• Prioritization and accountability alignment: Identify clear success metrics audience impact and prioritize among other critical enablement initiatives. 

• Adoption: Evaluate mitigate and report out on learning strategy performance and impact. 

• Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity. 

Qualifications :

To excel in this role we require someone with:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.

• Proven success in navigating matrixed organizations and aligning crossfunctional stakeholders. 

• A minimum of 5 years of experience in partner enablement L&D or a related field preferably within a dynamic or technologydriven environment. 

• Strong analytical skills: Proficiency in collecting interpreting and synthesizing data to identify gaps and translate insights into strategy and action. 

• Systems thinking: Strong business acumen and problemsolving skills to understand connections and broader impacts. 

• Communication skills: Effective communication skills to present findings make recommendations and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives. 

• Conflict resolution: Ability to mediate between business requirements and multiple stakeholders. 

• Solid understanding of organizational development and change management. 

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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