drjobs Senior Customer Solutions Architect- Service Now 47333

Senior Customer Solutions Architect- Service Now 47333

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Ontario, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Ready to create innovative solutions and best practices

As a crucial member of the TELUS Business Enterprise Service Management (ESM) Practice you will bridge the gap between our Sales team and prospective customers ensuring the successful implementation and adoption of ServiceNow solutions.

Our team and what well accomplish together

By collaborating closely with the Sales team you will tailor value messaging to address the specific challenges needs and use cases of our customers driving impactful business outcomes. Together we will manage proof of concept engagements creating solutiondriven relationships that result in comprehensive sales proposals scope of work documents and RFP/RFI responses. Our collective efforts and highlevel client relationships will enable us to become trusted advisors ensuring customer satisfaction and fostering longterm partnerships.

What youll do

  • Serve as the main technical liaison between the TELUS Business sales team and prospective customers.
  • Assist in the preparation of sales proposals scope of work and RFP/RFI documents based on customer needs.
  • Configure and maintain live demonstration environments of ServiceNow Instances.
  • Work closely with the Sales team to ensure the understanding and positioning of solutions.
  • Join sales team meetings with existing and new customers to provide solution assistance.
  • Create and manage Proof of Concept (PoC) engagements with prospects.
  • Proactively follow up with the Sales team and prospects for additional information or clarifications.
  • Accurately translate customer requirements into TELUS Business statements of work through collaboration with the Sales team Delivery Leads and customers.
  • Partner with sales and technical teams to manage overall client relationships and sales of additional products and services.
  • Manage highlevel expectations and earn the trust and respect of all stakeholders to become their trusted advisor.
  • Demonstrate awareness of industry trends developments and leadingedge technologies presenting senior management with evaluations and recommendations.
  • Other duties as required.

Qualifications

What you bring

  • Strong organizational skills and time management.
  • Experience delivering discovery and requirements workshops Proof of Concepts and engaging software demonstrations.
  • Experience and/or certifications with one or more ServiceNow modules: ITSM CSM SPM HRSD ITAM/SAM and ITOM.
  • 3 years experience in a ServiceNow consulting role with large enterprise customers

Greattohaves

  • Numerous ServiceNow CIS certifications.
  • Effective communication with both ServiceNow technical teams and CLevel stakeholders.

#LIREMOTE


Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.