Client Service Manager II Pharmacy 46567
Client Service Manager II Pharmacy 46567
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1 Vacancy
Job Description
Description
Create Awesome Experiences for Our Customers
Are you a problemsolver who thrives on challenges Do you believe that continuous learning is an exhilarating journey and that wellbeing is just as important as career success If so join the TELUS Health team for an exciting and fulfilling career!
At TELUS Health we cultivate a workplace that encourages curiosity promotes continuous learning and most importantly values fun! We prioritize your wellbeing understanding that a happy and healthy team is key to exceptional performance. Together were building a future thats not just friendly but truly fantastic.
Your Mission
As a Client Service Manager II your mission is to elevate the customer experience to new heights by supporting our pharmacy clients. You will serve as the primary point of contact for pharmacy professionals ensuring they fully leverage their Kroll and pharmacy technology solutions. Your deep understanding of pharmacy operations coupled with your ability to implement innovative solutions will drive exceptional service delivery and improve both patient care and operational efficiency. Your expertise will empower pharmacists to confidently utilize their systems transforming pharmacy services for the better.
What Youll Do
- Lead Client Engagements: Act as the main point of contact for pharmacy clients understanding their business needs and regulatory requirements
- Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
- Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs fostering a positive and seamless customer experience
- Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
- Innovate and Implement: Develop and execute solutions that enhance pharmacy operations patient safety and compliance
- Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
- Collaborate CrossFunctionally: Work with internal teams including Product Support and Sales to drive our shared vision and deliver impactful results
Qualifications
What You Bring
- Experience in pharmacy operations pharmacy technology or related healthcare solutions
- Strong understanding of Kroll and other pharmacy management systems is highly valued
- Exceptional communication and relationshipbuilding skills
- Strategic problemsolving abilities and a customerfirst mindset
- Ability to thrive in a fastpaced collaborative environment
- Passion for improving pharmacy operations and patient care through technology
Why Join Us
- Be part of a passionate team dedicated to providing bestinclass customer service and support
- Represent the TELUS brand values and promise making a positive impact on pharmacy clients
- Enjoy a workplace that values wellbeing promotes continuous learning and fosters a fun and friendly culture
- Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions
Join us at TELUS Health and be a part of something extraordinary!
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Required Experience:
Manager
Employment Type
Full-Time
