drjobs Senior Program Manager - Data Insights Analytics 47903

Senior Program Manager - Data Insights Analytics 47903

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1 Vacancy
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Job Location drjobs

Ontario, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description


Join our team and what well accomplish together

The TELUS Health Digital Transformation is a dynamic fastpaced and entrepreneurial group dedicated to supporting datadriven decisions for various TELUS Health products globally. The team focuses on solving complex problems that significantly impact customers and is committed to delivering a seamless digital customer experience. The TELUS Health Digital Transformation team is on a continuous journey towards helping TELUS Health become a worldclass leader in Healthcare delivery leveraging Technology and Artificial Intelligence products and solutions. We achieve this by delivering AI and data analytics capabilities built upon unified scalable platforms improving the experience and efficiencies of our patients clients clinicians and agents. We are always keeping an eye on the horizon preparing for the next big advancement in Technology to support our team

This Senior Program Manager role is a key strategic position that will contribute to the of TELUS Health Digital Transformation teams strategy . Focus areas include call and chat insight/virtual agent insights generation transforming our client intake and counselling services. You will work with various teams across TELUS Health operations technology Data/Analytics. The ideal candidate is an expert in Health Contact Center Intelligence with a broad knowledge of utilizing technology to optimize operations. Additionally this role is responsible for using AIgenerated data to deliver insights to our customers and positioning TELUS Health as a digitalfirst industry leader. Your mandate is to own and execute complex and crossfunctional Contact Center AI (CCAI) initiatives.

What youll do

  • Collaborate with Operations (TELUS Health) to ideate define and champion AI opportunities in Clinical and Contact Center operations
  • Transform client intake and counselling services to be bestinclass by understanding agent performance financial and client satisfaction metrics and developing AI solutions to drive improvements
  • Lead manage and prioritize concurrent projects and initiatives
  • Identify and involve key stakeholders in projects and develop effective working relationships
  • Manage project dependencies and maintain project road maps to create alignment across teams
  • Produce high quality presentations with a clear storyline
  • Prepare and communicate status reports
  • Building/collaborating with project teams
  • Lead project working team members
  • Tracking project performance and aim to maximize ROI
  • Track and optimize financial performance such as CAPEX and OPEX impacts

Qualifications

What you bring

  • Minimum of 5 years of experience managing crossfunctional projects and stakeholder groups
  • You have experience in health contact center environments and tools
  • Have worked with AI tools to generate insights based on calls and chats
  • Consulted on and managed programs through influencing and negotiating
  • Demonstrated proficiency in leading business process improvements delivering significant value to an organization
  • Experience with the AI Tools offerings in Google Cloud Platform
  • You are a selfstarter with a passion for working in a dynamic high performance culture
  • You can play the role combining your exceptional collaboration relationship management influencing and negotiation skills with your compelling storytelling and an ability to present to executive audiences
  • Leveraging your financial & business acumen you will have the ability to comprehend the business value and speak to leadership in terms they understand
  • Recognized for being clear concise and influential in all aspects of communications (verbal written presentations)
  • Able to manage all aspects of high risk/complexity projects over the entire life cycle (initiate plan execute control close)
  • Known for bringing spirit of teamwork and collaboration to everything you do
  • Agile learner with the ability to operate at the intersections of big ideas and small details thinking and doing boldness and humility leading and following
  • You are comfortable with data management and leverage analytics to drive solution identification and decisionmaking
  • You demonstrate subject matter expertise when providing updates for senior leaders

Greattohaves

  • PMP/ Agile Certification
  • Experience with the data offerings in Google Cloud Platform
  • Knowledge of cloud platforms (Google Cloud AWS Azure) and source control (GitHub).
  • Exposure to data privacy and security principals

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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