Canada Sales Operations Support Representative 12 Month Contract
Canada Sales Operations Support Representative 12 Month Contract
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
The Sales Support Representative must have a demonstrated track record facilitating sales transactions to create a highpowered efficient sales organization. The primary responsibility of this role is to support the PointClickCare sales team by assisting with sales transactions and liaising with other departments within PointClickCare to accelerate sales objectives. In addition to this primary responsibility the candidate will also be responsible for assisting with ad hoc sales reporting and business process improvement. To be successful in this role you must demonstrate an ability to execute flawlessly within a fastpaced highgrowth software sales team. This role reports to the Manager Sales Support.
Key Responsibilities:
Sales Support
Facilitating the creation of sales quotes and contracts including product upgrades timebound discounts professional services and mergers and acquisitions
Analyzing subscription records to determine accurate pricing
Managing opportunities for transactional sales
Revenue Recovery: Liaising with Project Management to manage order backlog
Collaborating with PointClickCare Sales Reps clients and prospects
Liaising with Finance Customer Support to accelerate the quote approval process
Collaborating with Practice Management Customer Success and Account Executives to process quotes for change orders for inflight projects
Accelerating urgent opportunities through expert coordination of activities with key stakeholders on the sales professional services and finance teams
Reviewing essential customer information such as legal names billing information and registration numbers prior to submitting a quote for approval to Financial Customer Support to ensure the data is complete and up to date
Sale Operations
Assisting Sales Operations in the preparation of ad hoc sales reports on an asneeded basis
Working together Sales Operations on change management requirements gathering business process design and improvement
Required Experience:
Experience with Salesforce CRM and CPQ
Experience processing sales and/or financial transactions
Experience with case/ticketing management systems (SFDC JIRA)
Experience in SaaS Sales Marketing or Customer Support
Basic understanding of sales strategies and implementation methodologies
Demonstrated ability to drive cross functional alignment
Able to multitask in an agile fashion
Strong written and oral communication skills
Experience in developing strong working relationships with sales professionals leadership
Consistently creates a high level of customer satisfaction and engagement
Strong organizational and interpersonal skills
Intermediate Excel skills including formulae and pivot tables
Experience with diagramming business processes considered an asset
Experience with subscription and/or pricing analysis considered an asset
Contract Details:
We have two contract opportunities available one for 12 months and one for 18 months to support new projects on the team.
$31 $33 an hour
We pay contractors an hourly rate this role is offering $31$33 an hour. We do not offer benefits or PTO to contract employees so we provide an additional 4 per hour in lieu of those benefits.
We pay contractors an hourly rate this role is offering $31$33 an hour. We do not offer benefits or PTO to contract employees so we provide an additional 4 per hour in lieu of those benefits.
#LIRemote #LISG1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Unclear Seniority
Employment Type
Contract
Key Skills
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