ServiceNow AdministratorDeveloper FM 298339

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges We are looking for a ServiceNow Administrator/Developer to contribute to a strategic transformation program.

DaytoDay Responsibilities

• In this role you will play a key part in evolving our ServiceNow instance into a DevOpscompliant environment.
• You will also focus on enhancing our CMDB ensuring a high level of integration and automation.
• Your work will simplify and accelerate ITSM processes boosting the efficiency of our teams and the quality of our services.
• You have built an ability to understand various functional contexts in the field of IT Service Management and manage ServiceNow Production Platform with a wide perspective and product knowledge.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:

• You spent at least 3 years implementing ServiceNow integrations and administering the platform.
• ServiceNow Administration: Configuration and maintenance of the platform managing users groups roles and permissions.
• ServiceNow Development: Experience with JavaScript Flow Designer Business Rules Script Includes Client Scripts UI Policies and REST/SOAP APIs.
• ITSM Management: Strong understanding of ITSM processes (Incident Problem Change Request Management) and their implementation.
• Workflows and Automation: Designing and implementing workflows using Flow Designer and Workflow Editor.
• CMDB and Configuration Management: Indepth knowledge of the ServiceNow CMDB CSDM and best practices for managing CI relationships.
• Reports and Dashboards: Creating reports KPIs and dashboards for ITSM process monitoring.
• ServiceNow Integrations: Experience with thirdparty integrations using REST/SOAP APIs MID Server and other connectors.
• ServiceNow CSM
• Process Optimization: Ability to analyze and improve ITSM processes by leveraging ServiceNow capabilities.
• Agile Project Management: Experience with Agile/Scrum methodologies for managing ServiceNow enhancements and deployments.
• Documentation and Training: Writing user guides technical documentation and conducting training sessions for users and administrators
• Certifications: ITIL v4 ServiceNow System Administrator ServiceNow Platform Implementation ServiceNow IT Service Management (Fundamental / Implementation) ServiceNow CMDB.
• Hands on Solution oriented. Selfstarterautonomous quick learner
• Excellent communication skills in English
• Excellent problemsolving and analytical skills.
• Strong communication and collaboration skills.
• Any previous experience in ServiceNow platform back to baseline projects dealing with reduction of customizations is a plus.
• ServiceNow Modules: Servicenow ITSM pro CSDM/CMDB CSM ITOM Integration Hub DevOps change PerformanceAnalytics.

Perks & Benefits

We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:

• Be part of a company guided by a strong purpose to do good and recognized as top 1 of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn grow and accelerate your career.

Youll also enjoy a wide range of benefits including

• Annual bonuses (yearend vacation profitsharing)
• 32 days paid vacation and 13th month convertible into vacation time
• 11 to 13 additional days per year depending on yearly calendar (RTT)
• 50 reimbursement of public transport costs
• Very active works council (evenings trips cultural and leisure subsidies etc.
• Participation in sporting events (Corporate Games races etc.
• Teleworking agreement
• Subsidized company restaurant
• Health and provident insurance
• approach

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.