Technical Support Officer 988
Technical Support Officer 988
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
The Technical Support Officer is responsible for providing high quality technical support to VIP users and other employees ensuring that their systems and applications are running efficiently. This role includes troubleshooting installation and configuration of software and hardware as well as training and ongoing technical support
Requirements
- Minimum demonstrable experience of three years in microcomputer technical support installing and configuring applications on PCs laptops mobile devices printers scanners and videoconferencing equipment preferably with experience in VIP user support.
- At least three years of demonstrable experience in supporting user testing of different types of applications (web major clients apps etc.
- Minimum demonstrable experience of three years in telephone customer service.
- Technical expertise: Proficient in Windows operating systems iOS and advanced network and hardware knowledge and experience with ticket management tools.
- Experience in O365 administration (one drive SharePoint and Exchange) AAD antivirus etc.
- Networks: Familiarity with networking concepts such as DNS DHCP TCP/IP and VPN.
- Communication skills: Excellent verbal and written communication skills with the ability to explain technical concepts clearly and concisely.
- Interpersonal skills: Exceptional interpersonal skills empathy ability to work under pressure and handle stressful situations calmly and professionally.
- Academic training: Degree in Computer Science Information Systems or related field or equivalent experience.
- Certifications: Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar would be highly valued.
- Good knowledge of English (B2
- Ability to work in a team with dynamism and proactivity.
- Motivation to grow in a dynamic environment
Functions
- Working alternating morning and afternoon shifts to cover service hours
- Oncall shifts during offduty hours holidays and weekends
- Providing support to users remotely and facetoface when required.
- Personalised support to VIP users ensuring a rapid response and resolution of their incidents maintaining a high level of client satisfaction
- Receiving registering and following up on incidents and requests through the ticket management system ensuring that the agreed response and resolution times are met.
- Diagnosing and resolving technical issues related to operating systems software applications hardware and networks.
- Equipment layout and software and hardware installation
- Configuring applications and user devices
- Preventive maintenance: Performing preventive maintenance of equipment and systems identifying and correcting possible faults before they affect users.
- Training and assistance: Providing training and technical assistance to endusers on the use of systems and applications promoting efficient and safe use of technological resources.
- Documentation: Creating and maintaining detailed technical documentation on procedures configuration and implemented solutions. Adding to the knowledge base
- Collaboration: Work closely with other members of the IT team to ensure cohesive and effective technical support.
- Knowledge update: Keep up to date with the latest technologies and best practices in technical support and administration of the firms systems.
- Managing assets (hardware and software) under inventory tools.
We offer
Incorporacin inmediata a la oficina de Madrid
Location
Madrid
Required Experience:
Unclear Seniority
Employment Type
Full Time
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