Client Operations Manager
Client Operations Manager
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Hourly Salary
USD 65000 - 72000
Vacancy
1 Vacancy
Posted on :
22-04-2025
Job Description
Client Operations Manager
Summary of Position:
Under the direction of the Director of Client Operations and the general instructionof the primary Facility Contact at various facilities the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition the Client Operations Manager will also assist in training staffing and providing coverage at various sites. This is not a remote position and onsite attendance at accounts is required.
Duties & Responsibilities:
- Responsiblefor meeting facility revenue goals on a consistent basis
- Answers daytoday questions posed by clients and Release of Information Specialists (ROIS)
- Identifies and recommends opportunities to increase productivity
- Complies with all release of information related functions as stipulated by service agreement.
- Prepares weekly dashboard and monthend Operational performance reports
- Monitors productivity and quality to ensure high customer service satisfaction
- Assists the Director of Client Operations in the training and evaluation of ROIS staff both onsite and remote.
- Assists in selecting interviewing hiring training and terminating of employees
- Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations when necessary
- Manages scheduling of onsite staff to include time off requests and payroll approval
- Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
- Maintains confidentiality by keeping all information seen and heard in the facility secure
- Provides input into the review and revision of site procedure
- Performs quality reviews and site evaluations as required by clients
- Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
- Looks up medical record numbers fills out guides and pulls medical records when appropriate
- Reviews the requests to determine which encounters are being requested
- Scans and/or captures electronically the medical record and chooses the appropriate information to be duplicated
- Captures the appropriate pages for the requested records when appropriate
- Reassembles the charts (if paper) for refiling
- Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
- Documents the release of information in the patient medical record or other means determined by the facility.
- Calculates billing and prepares invoices as needed
- Certifies medical records copies when appropriate
- Attends all mandatory meetings and/or training sessions
- Ensures supplies are available at designated facility
- Submits companyrelated travel expense reports and original receipts to manager in a timely fashion
- Develops and maintains strong professional relationship/partnership with the Client management team
- Runs reports and analyzes content to appropriately manage the operations
- Complies with and provides guidance on Company Policies as identified in the Company Handbook
- Performs other appropriate duties as assigned to meet the needs of the department and the company
Minimum Qualifications:
- Bachelors Degree Preferred
- Prior Supervisory experience
- A valid drivers license and a history of safe driving
- Ability to communicate effectively with clients staff members and management.
- Experience with medical records or healthcare beneficial.
- Knowledge of HIPAA privacy information standards required.
- Medical terminology coursework preferred
- RHIT certification or the ability to take and pass an ROI Certification course with a score of 85 or higher within 90 days is required.
- Ability to travel to various assigned accounts
- Ability to report to work consistently with minimal unplanned schedule deviations
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Other details
- Job FamilyManagers
- Job FunctionROIS
- Pay TypeHourly
- Min Hiring Rate$65000.00
- Max Hiring Rate$72000.00
Required Experience:
Manager
Employment Type
Hourly
Key Skills
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