Call Center Representative
Call Center Representative
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Job Description
Join Our Team at Skin and Cancer Institute!
Are you passionate about dermatology and skin health Do you thrive in a dynamic patientfocused environment Skin and Cancer Institute is looking for dedicated professionals to join our team!
Why Join Us
At Skin and Cancer Institute we are committed to excellence in dermatology skin cancer treatment and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.
What Youll Do:
- Handle incoming calls maintaining a minimum of 75 calls daily
- Listen to and process afterhours voicemails
- Make outbound calls and respond to callback requests
- Confirm and/or reschedule cancel patient appointments
- Follow office guidelines
- Offer the soonest available appointment
- Utilize TEAMS tasking and/or email to manage referrals prescription refills preauthorizations medical record requests patient complaints etc.
- Schedule appointments for all offices including new patient appointments followup appointments cosmetic consultations and cosmetic appointments (All surgeries including excisions & Mohs procedures should be emailed or transferred to the appropriate office)
- Transfer preop calls to the designated representative for each location
- Transfer biopsy results calls to the designated representative for each location
- Submit medical records requests to the correct department (OFFICE or MEDICAL RECORDS)
- Position will report to the onsite supervisor and the call center manager
What We Offer:
- Competitive salary and benefits
- Health dental vision and ancillary insurance options
- 401K retirement savings
- Paid time off
- Professional development opportunities
- Supportive and fair work environment
Apply Today!Be a part of a dynamic team thats transforming skin health. Submit your resume and cover letter to We cant wait to meet you!
#HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring
Required Experience:
Unclear Seniority
Employment Type
Full Time
