Practice Manager - Port Macquarie 157434
Practice Manager - Port Macquarie 157434
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1 Vacancy
Job Description
Love interacting with people and providing 5star customer service
Want to make a difference in peoples lives
Looking for a role with purpose and potential
We have an exciting opportunity for an experienced and handson Practice Manager to lead our hearing clinic in Port Macquarie NSW.
In this leadership role you will oversee the clinics daily operations ensuring a seamless client experience while driving business performance. You will work closely with our team of Clinicians (Audiologists/Audiometrists) and front of house to provide exceptional care to our predominantly older clientele helping them manage their hearing health. Full training and ongoing support provided.
This is a permanent fulltime position with a fixed roster between Monday and Friday 9:00 AM 5:00 PM.
Who are we
Connect Hearing is a leading provider of hearing health care services with a network of 180 clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.
We are proud to be part of Sonova the leading manufacturer of innovative hearing care solutions present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing
- Leading the clinics operations to ensure an exceptional client experience and business efficiency.
- Managing clinic administration reception duties and scheduling to maximise appointment availability.
- Providing handson support to Clinicians and front of house ensuring smooth workflow and outstanding client care.
- Maintaining financial and business controls including accurate billing stock management and compliance with company policies.
- Building strong relationships with clients responding to feedback and continuously improving service levels.
- Driving commercial performance analysing results and working with leadership to achieve business goals.
- Coordinating team communications training new staff and fostering a collaborative clinic culture.
What do you need to be successful in this role
- Minimum 3 years experience in client care and administration preferably in a healthcare setting.
- Strong leadership skills with the ability to manage clinic operations and support a highperforming team.
- Excellent communication and active listening skills with a passion for delivering an outstanding client experience.
- Resilience selfmotivation and energy to thrive in a dynamic environment.
- Exceptional organisational and time management skills.
- Ability to work autonomously while collaborating effectively with team members.
- Intermediate computer skills and the ability to learn and use a range of software applications.
- An interest in learning about hearing aids including basic troubleshooting and maintenance.
Whats in it for you
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform Allowance
- Paid Parental Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and peoplecentered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Sounds interesting
If youre a proactive and clientfocused leader looking for a fulfilling career we would love to hear from you!
Required Experience:
Manager
Employment Type
Full Time
