Customer Service Advisor
Customer Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
DirectorateCorporate & Community
Section Digital Information & Customer
Team Customer Service
Employment StatusPermanent Parttime
Employment Arrangement 17 hours per week working Monday and Friday each week.
Salary Range Commencing from $34014.24 pro rata salary (Grade 8 Step 1 plus 11.5 Superannuation. The successful candidate will have access to step increases based on competency assessment and tenure within the position.
Council Overview
Strathfield Council is a medium sized Council located in Sydneys Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46000 residents which is growing at 2.53 annually. Based on NSW Government projections the population will increase to over 80000 by 2036.
About the Role
This part time Customer Service Advisor position provides high quality customer service both face to face and on the telephone on a daily basis to meet customer needs. Acting as the initial point of contact in welcoming customers responding to enquiries/complaints and in gathering and providing relevant information
About You
The successful candidate will have the following:
- Experience in customer service call centre or reception experience.
- Highly developed: oral and interpersonal communication skills negotiation and conflict resolution.
- Strong interpersonal skills including verbal and written communication skills.
- A proven ability to manage challenging customer behaviour problem solve and resolve complaints.
- Excellent office administration skills such as organisational and time management high computer skills and ability to learn/adapt to new programs and applications.
- Corporate Records Management understanding.
- Demonstrates proficiency with a wide range of computer software and hardware adapting quickly to new technologies. Able to troubleshoot and manage digital tools.
- Knowledge of or experience in local government (Desirable).
- Experience in CM10 and Authority will be highly regarded (Desirable).
- Experience in working at Council issuing parking permits (Desirable).
- Formal training in customer service delivery and/or administration (Desirable).
- Justice of the Peace (Desirable).
Position Description
To review this position description for this role please click here.
Staff Benefits
To see the staff benefits available please click here.
To Apply
Applicants can apply through our online application process:
1. Please fill out your details below review and answer our designated questions.
2. On the next page attach any required documentation before concluding your application.
Please have the following documentation (preferably in PDF format) ready to upload prior to commencing your application
- Cover letter
- Up to date CV/Resume
If you have any questions about the role please contact Rhema Issa via email
Applications Close at 11:59pm Thursday 1 May 2025
Strathfield Council is an EEO employer. We encourage applications from everyone regardless of gender age ethnicity cultural background faith disability or gender identity. We encourage applications from people from diverse groups including but not limited to Aboriginal and Torres Strait Islander peoples people from culturally diverse backgrounds young people older workers people with disabilities LGBTIQA and other minority groups.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
