Assoc Dir Housing Operations

Department

Housing & Residence Life

Compensation

$75000.00 to Negotiable Annual

The Associate Director of Housing Operations reports to the Director of Housing Operations and serves as a member of the senior staff within Housing and Residence Life.

The Associate Director of Housing Operations assists the Director of Housing Operations as a department lead in directing functions and personnel for the following areas of responsibility:

• Daytoday management and supervision of the Housing Operations operational and administrative areas.
• Assists in leading main Housing and Residence Life office operation including main desk reception operation and all customer service efforts
• Housing contract intake processing and management processes for more than 3700 residential beds
• Housing contract cancellation processes
• Resident room and roommate assignment process for more than 3700 residential beds
• Resident movein and moveout processes and events
• Marketing efforts including assisting with oversight of departmental website and social media
• Communication and information technology systems including the residential management system (currently StarRez)
• Assists Director of Housing Operations in all efforts relating to mass communication(s) to residential students for direct areas of responsibility
• Assists Director of Housing Operations in all campus partner initiatives including but not limited to Enrollment Services including Financial Aid Scholarship and Strategic Initiative OneStop Student Services Admissions Welcome Center New Student and Parent Orientation Enrollment Services Processing Records and Registrations and Enrollment Services Communications; International Center Athletics Information Technology Services Procurement Services Dean of Students Office as it relates to Care Services including Nesting Place efforts for homeless students; Dining Services
• Staffing efforts during all Admissions events including but not limited to new student orientation open houses and general campus tour events
• Guest and summer conference/camp housing efforts and services
• Assists Director of Housing Operations in department efforts to maintain the Housing Operations standard operations procedures manual
• Assists Director of Housing Operations in the development of the annual department auxiliary budget needs associated with Housing Operations
• Assists Director of Housing Operations in providing statistical analysis of occupancy on an ongoing basis
• Develops proposals and recommendations for the Director of Housing Operations as it relates to all areas of responsibilities
• Counsels students and families and other members of the university community in determining student housing needs
• Shares in policy development interpretation and enforcement in matters related to functional areas within Housing and Residence Life
• Assists Director of Housing Operations in managing assigned Housing Operations budgets including personnel expenses
• Direct the development of trainings selection and evaluation processes for all levels of staff.
• Assists Director of Housing Operations in managing department inventory of technology hardware and peripherals
• Participates in University crisis management and response as necessary
• Participates in Senior Staff oncall rotation (weekly rotation)
• Works with and at times directs thirdparty vendors/contractors associated with housing operations
• May assist with managing department Building Emergency Coordinators

Departmental Requirements:

• Review written documents manuals journals and publications
• Operate office equipment including PC/printer/duplicating equipment as well as being able to assist others in doing so
• Visual and auditory abilities sufficient to: monitor and inspect housing facilities for safety violations cleanliness and suitability for habitation respond to emergencies recognize fire alarms recognize facial structures for security purposes recognize obstructed stairwells recognize missing smoke detectors and fire extinguishers loose railings cracked sidewalks and landing and be able to monitor adherence to rules and policies published in the Resident Handbook
• Provide clear instructions and directions in emergencies situations where rapid and clear communication is essentials
• Interact with parents students faculty staff and other community members in person via radio/oncall phone on the telephone and in enforcing rules regulations and safety functions.
• Ascend stairwells to gain access to 2nd and 3rd story apartments (no elevator access) ascend narrow spiral stairwells to gain access to lofty bedroom units.
• Meet with professional level staff including Director Associate Directors Assistant Directors and Coordinators on a regular basis to develop and carry out policies and procedures.
• Meet with students staff community members faculty contracted vendors and others
• Works independently the majority of the time but has weekly contact with supervisor
• Evaluated by the Director of Housing Operations annually or as needed.

Marginal Functions:

• Occasional evening holiday and weekend responsibilities for movein and moveout events University student recruitments and to support Universitywide or Academic and Student Affairs events of significance.
• Serve in the absence of the Director of Housing Operations
• Serve on a variety of University committees representing the interests of the department and division.
• Serve as an active member of the Universitys Incident Management Team
• Travel to meetings and professional conferences/trainings to represent department as needed

Direct supervision and evaluation of the following Housing and Residence Life staff members:: Assistant Director of Housing Operations (Guest/Intern housing efforts Orientation efforts department technology and electronic marketing) Housing Assignments Specialist 12 Program Assistants 24 main office reception Office Assistants and other Housing and Residence staff as assigned.

Required Qualifications:

This position requires either (a) Masters degree from an acceptable accredited institution in a directly related area of specialization and four years of experience directly related to the job functions; (b) Bachelors degree from an acceptable accredited institution in a directly related area of specialization and six years of experience directly related to the job functions; or (c 10 years of direct experience.

Statement(s) of Understanding

This position requires a background check. In conjunction with the Universitys policy this position may also require a credit check.

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore the incumbent must promptly report allegations of sexual misconduct sexual violence and child sexual abuse by or against any student employee contractor or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in person training session. For more information concerning training or CSA designations please contact the Clery Act Compliance Manager ator

Equal Opportunity

In 2020 the University of North Florida UNF received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity HEED Award the only applicationbased national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida UNF is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment we strive to attract students faculty and staff from a variety of cultures backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information race color religion age sex disability gender identity/expression sexual orientation marital status national origin or veteran status in any educational employment social recreational program or activity that it offers. In addition UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the Universitys collaboration with community partners from the local to the global level. It reflects UNFs mission to contribute to the public good and prepare educated engaged citizens.