Customer Service Specialist
Customer Service Specialist
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Job Description
Your responsibilities
- First point of contact for Customers (via mail and phone)
- Order entry managing and monitoring all orders for customers
- Providing high level of customer service with daily follow ups and clear communication with customers
- Communication and coordination between sales reps customers supply and factory pricing
- Taking responsibility for invoice processing amending invoices issuing credit and debit notes handling nontechnical complains
- Monitor delivery process coordinate deliveries with warehouse and transport company
- Monitor stock situation cooperation with supply and factory
Our requirements
- Fluent French and English is a must
- Other language Danish/Italian/Spanish/German or Turkish would be an asset
- 1 year of experience in a similar position
- Knowledge of SAP system would be an asset
- Previous customer service experience will be considered an asset
- Organizational interpersonal and communication skills
- Ability to work in international environment across cultures
- Quick learner with competence to resolve queries
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are One PPG to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day in every way.
We enable and empower our people to make the right decisions. We are inclusive transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company customers shareholders and our communities.
We do better today than yesterday everyday.
We continuously learn. We develop our people to grow our businesses.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and wellbeing of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
