ITSM Support Specialist
ITSM Support Specialist
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Job Description
Company :
Hastings Deering (Australia) LtdAbout the Role
Sime Industrial (SI) IT is seeking a skilled ITSM Support Specialist to join our team in Acacia Ridge QLD on a permanent fulltime position.
This position will play a crucial role in ensuring the effective operation administration and optimization of ITSM tools (Neurons for ITSM and Cherwell Service Management) and processes within Hastings Deering and SI.
This role will support the delivery of continual improvement and user adoption of the ITSM platforms to align with business objectives and strategic goals.
Key Responsibilities
Reporting to the ITSM Operations Lead your primary responsibilities will include:
- Administering and configuring ITSM platforms to support operations service delivery and enhancement requests.
- Enabling ITILbased processes (incident problem change and request management) to drive efficiency and compliance.
- Driving system improvements through workflow automation and service process optimisation.
- Ensuring data accuracy and delivering actionable insights via reporting tools (e.g. Power BI).
- Monitoring ticket quality and leveraging insights for service improvement.
- Providing subject matter expertise and support for ITSM tools.
- Maintaining best practice standards for continuous improvement.
Why Join Sime Industrial
With over 100 years of operations across 18 countries in the Asia Pacific Sime Industrial is a global leader in industrial solutions including mining construction and transportation.
We are a trusted partner of renowned brands such as BMW Volvo Porsche Jaguar and Caterpillar. Our organisation fosters a culture of innovation excellence and sustainability offering employees a dynamic and supportive work environment.
Essential Requirements
- Tertiary qualifications in Information Technology
- Minimum 4 years experience in a similar or equivalent role
- At least 2 years experience with Cherwell Service Management and Neurons for ITSM Configuration
- ITIL v3 or v4 Foundation certification
- Strong customer service and stakeholder engagement skills
- Full Australian Work Rights
Employee Benefits
- Competitive remuneration package with annual salary reviews
- Professional training mentorship and career development opportunities
- Inclusive and supportive work culture with global career paths
- Comprehensive employee programs: EAP free health checks discounted health insurance
- Access to exclusive discounts rewards and incentive programs
- Paid parental leave and annual salary continuance insurance
How to Apply
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees then look no further and apply now.
To Apply:Hit theApply Nowbutton
Enquiries:Please call
Contact Team:Victoria FaureEvrard Senior Talent Acquisition Partner
Required Experience:
Unclear Seniority
Employment Type
Full-Time
