Customer Service Representative
Customer Service Representative
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Job Description
About Blue Truck
Blue Truck is a national furniture logistics company thats reshaping how customers experience delivery especially when it comes to big important purchases like sofas beds and dining tables. We specialize in whiteglove inhome delivery for some of the fastestgrowing furniture brands in the country combining smart logistics with a seamless delivery experience and high quality support.
Founded by a team with backgrounds at Uber and other highgrowth startups were using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best designing and selling amazing products while we handle the heavy lifting of delivering them to customers homes safely quickly and professionally.
Blue Truck is growing fast. Weve built a coasttocoast network and earned a reputation for service that stands out in an industry that doesnt always get it right. For people who are ambitious solutionoriented and excited to be part of a company thats still early in its journey this is a groundfloor opportunity. High performers here arent just employees theyre builders helping shape the future of the company (and their own careers along with it).
What Youll Do
Youll play a critical role in our daytoday success. Youll be on the front lines working directly with our customers and partners ensuring smooth deliveries and toptier service. Responsibilities include:
- Answer inbound phone calls text messages and emails from customers about their deliveries.
- Confirm delivery dates and provide realtime updates on delivery crew ETAs.
- Troubleshoot problems on the spot using our internal systems and tools.
- Communicate with customers shippers and our internal ops team to keep everyone on the same page.
- Help with general office tasks like welcoming visitors keeping supplies stocked and keeping the workspace organized.
What were looking for:
- TechSavvy: Comfortable with computers and common office software (Google Workspace) and able to touch type
- Problem Solver: Curious and resourceful with a strong desire to dive into challenges and find solutions
- Quick Learner: Able to pick up new tools quickly (e.g. Airtable Front internal logistics systems)
- Strong Communicator: Clear and confident on the phone with excellent written communication skills
- Professional & Reliable: Poised under pressure highly organized and dependable.
This is a full time in office position in Norcross GA. Schedule is:
- Mon: 8a4:30p
- TueFri: 9a5:30p
- The occasional Saturday may be required and hours may adjust occasionally based on the needs of the business
Required Experience:
Unclear Seniority
Employment Type
Full-Time
