Risk Ops Fraud Responder 138856
Risk Ops Fraud Responder 138856
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Salary Not Disclosed
1 Vacancy
Job Description
Requisition Details & Talent Acquisition Contact
REQ: 138856
Talent Acquisition Consultant: Lerato Sithole
Location: 135 Rivonia Road Nedbank Head Office Sandton
Closing Date: 25 April 2025
Job Family
Career Stream
Leadership Pipeline
Job Purpose
- To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.
Job Responsibilities
Contribute to a culture of transformation by participating in Nedbank culturebuilding initiatives business strategy and CSI.
Accurately interpret and analyse incoming Fraud cases ensuring all requirements are met before allocations.
Analyses of cases and refunding in accordance with the Association Rules.
Prioritizing important/urgent matters without compromising quality.
Ensure data integrity of cases received.
Manage and prevent potential operational losses by adhering to processes and procedures.
Identify and recommend opportunities to enhance processes systems and policies and support the implementation of new processes policies methodologies and systems
Comply with risk standards quality requirements and policies.
Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime Forensics and Security (GFCFS).
Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA).
Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities practicing experience and obtaining/maintaining certifications within specified time frames.
Maintain knowledge management and improve team success by sharing knowledge with the team.
Essential Qualifications NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Matric / Grade 12 / National Senior Certificate/ Money Laundering relating qualification and/or Process Management qualification.
Minimum Experience Level
- 23 years experience in banking and/or operational backoffice environment in a financial institution
Type of Exposure
Time management
Completing various administrative duties.
Exposure to Fraud reporting and investigations (account blocking case registrations card blocking investment blocking classifications scenarios)
Managing customer expectations and client experience
Managing stakeholder expectations
Interacting with diverse people
Working in a fastpaced environment methodical and with preciseness
Providing feedback to management by preparing event synopsis as and when required
Capturing data
Technical/ Professional Knowledge
- Administrative procedures and systems
- Fraud knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Governance Risk and Controls
- Relevant regulatory knowledge
- Relevant software and banking systems knowledge
Behavioural Competencies
- Managing Work
- Proactive mindset
- Time management
- Quality Orientation
- Collaborating
- Problem solving
- Analytical skills
- Adaptability
- Independent Thinker
- Ethical Judgement
Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at
Please contact the Nedbank Recruiting Team at
Employment Type
Full Time
