Job ID: 264860
Store Name/Number: ONDevonshire 0598
Address: 3100 Howard Ave Unit C4A Windsor ON N8X 3Y8 Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Youll love working hereAs a Stage Experience and Services Lead Full Time you will be assigned oversight of all Worlds onstage and for overseeing service classes and event within a specific Sephora location. Worlds at a Sephora store include Color Skincare Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephoras services within Sephora standards ensuring that all members of their team execute Sephoras selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition you will:
- Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a daytoday basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product category and brand training for clients. Facilitate Sephora training sessions whenever possible.
- Maintain a Coaching Culture. Participate in the selection training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
- Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and minimakeovers and skincare services as needed.
- Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients onstage whenever possible.
- Employee Engagement. Demonstrate our Sephora values of Passion for Client Service Innovation Expertise WorkLife Balance Respect for All Teamwork & Initiative.
Wed love to hear from you if- You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
- You can demonstrate strong client service skills.
- You have demonstrated effective time management and problemsolving skills.
- You have proven ability to manage time to execute multiple tasks and changing priorities.
- You have flexible availability to work during peak retail hours such as nights weekends and holidays
While at Sephora youll enjoy- The people. You will be surrounded by the best talent in the industry people you can be proud to work with.
- The perks. Think youve tried it all Just wait until you work at Sephora! Enjoy the discounts gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan so you can achieve your professional goals.