SAP BTP Customer Success Manager - Senior Advisor 423197
SAP BTP Customer Success Manager - Senior Advisor 423197
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Summary
The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics artificial intelligence application development automation and integration in one unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting > 8000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend enhance and innovate above and beyond their existing applications.
The focus of this position is to join the BTP Customer Success Manager (CSM) team and become the trusted advisor to some of our flagship EMEA customers helping them drive a roadmap for BTP adoption and consumption across their organization.
Responsibilities
- You will proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team by building out a joint outcomebased plan and drive a mutual understanding of ITArchitecture and business value.
- You understand the big picture deliver expertise with digital transformation and advise on technical and business architectures.
- You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers leveraging assets of the SAP BTP engagement model.
- You will analyze your customers technical needs and execute consumption plans for your assigned customers.
- You will instruct and prepare the customer to make the best use of the solution in alignment with SAP strategy and roadmap.
- You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services lifecycle relevant centers of experts Account Teams Presales Product Management groups Support Services Partners etc.
- BTPCSM Senior Advisor may also be assigned to fulfill a customers premium subscription services.
Role Requirements
You will excel in this role if you:
- Have 56 years of experience working in the IT Industry. Your background could be Software Engineering Solution Management Project/Product Management Project Implementation Presales Technical Customer Engagement Customer Success Proactive Support Services Consulting etc.
- Have excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite Cloud Databases Cloud Data Management AnalyticsCloud Solutions.
- Have a working knowledge of hybrid and cloudbased landscapes and can guide customers on technology architectures and strategies. Certifications in enterprisearchitecture are a plus.
- Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft
- Azure Amazon Web Services Google Cloud etc.
- Have professional experience with implementing cloud initiatives.
- Have excellent communication and presentation skills. Familiarity with design thinkingmethodology is a plus.
- Communicate proactively and can prioritize efficiently. You have a strong sense ofaccountability.
- Can manage complex organizational dynamics both internally at SAP as well asexternally with customers and partners.
- Can continuously learn and adapt to the unique business and cultural practices of each region/country.
- Have a strong customer service mindset and customer empathy.
- Have a passion for learning new technologies and enjoy problem solving.
- Thrive in a dynamic teambased environment and can guide new team members intothe role.
- You are fluent in English and Italian.
Our Team
We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.
The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices utilizing communication platforms to answer each others questions and bringing an entrepreneurialspirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 423197 Work Area: Sales Expected Travel: 0 30 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Manager
Employment Type
Full-Time
