Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover map and optimize infrastructure and applications across data centers and cloud providing accurate views of your IT ecosystem. Customers in more than 60 countries use these capabilities as they manage and modernize IT infrastructures and application landscapes and adopt DevOps practices.
Device42 is an exciting rapidly growing company that provides the most comprehensive agentless discovery system for Hybrid IT available today. We give our customers accurate comprehensive and current insights into their computing environments to provide them with the confidence and data they need to manage transform and optimize their business and technical infrastructure.
As a Senior Customer Success Manager at Device42 you will work with and enable our largest and most strategic customers to help them realize the business value obtained through our software. You will combine technology expertise process discipline and passion for customer success to drive our customers and companys expected outcomes.
We are looking for a unique individual to build trusted advisor relationships with our customers help customers at all levels understand the value of our solution and show them how they can be successful leveraging Device42 across their Hybrid IT needs. This person will partner closely with our sales marketing and product teams to manage successful customer engagements and outcomes.
What Youll Do:
Continuously look for ways to delight your customers drive satisfaction and help our customers achieve their desired outcomes
Use your strong consultative skills to uncover our customers stated and unstated business needs and goals leveraging Device42 to meet those needs
Champion and advocate for the customer at every turn working crossfunctionally within Device42 to ensure the needs of the customer are met
Evangelize Device42 across your accounts extending our relationships in the business and actively pursuing connections across peer and executive level
Actively and effectively manage your customers through each stage of their lifecycle journey driving high NPS levels
Execute and lead Executive Business Reviews (EBRs) both remotely and onsite (when appropriate) to demonstrate ongoing product and solution value review roadmap features and ensure alignment with your customers business goals and strategy
Drive retention and growth among our most valuable customers by managing the customer journey removing blockers and resolving any issues that might put renewals at risk
Accurately report key customer metrics including adoption production status and risk to ensure executivelevel visibility into customer health
Identify upsell and expansion opportunities to further drive value within your accounts working closely with sales as appropriate
Qualifications :
What You Have:
5 years of experience in Customer Success with experience in multicloud environments or IT infrastructure
Ability to quickly understand use cases and business drivers and effectively communicate with both technical and nontechnical users
A comfort with a higher volume of accounts 6070 while supporting and prioritizing customers based on needs and driving value/ROI
Ability to be a crossfunctional partner whether it be working with support to escalate customer issues product and development to communicate customer request timelines or sales to drive additional business to Device42
Strong relationship building skills having trust with multiple stakeholders and customer champions to expand usage as well as aide sales in renewals discussions as necessary
Empathy for customers and passionate for revenue growth with a deep understanding of value drivers in recurring revenue business models
Additional Information :
These are some benefits you can expect from us in return:
Company funded Life & LongTerm Disability insurance
Pension scheme
Private Medical Insurance Health Cash Plan
Learning & Reading budget of up to 1000 per year
Fitness budget of up to 30 per month
Cycle to work Scheme
Company funded daily lunch when in office
Company Funded Employee Assistance Program (EAP) for both you and your family
25 days annual PaidTimeOff (PTO)
Discounted Tax Support Services
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
