Customer Service Manager Revenue Cycle 651072
Customer Service Manager Revenue Cycle 651072
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Make our legacy your legacy. Come see why the Johns Hopkins Hospital is a worldrenowned leader in patient care serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers from primary visits to emergency care.
What Awaits You
- Diverse and collaborative working environment
- Affordable and comprehensive benefits package
- Employee and Dependent Tuition Assistance
The Revenue Cycle Management Customer Services Manager is responsible for managing directing and monitoring all operational aspects associated with daily operations within Patient Financial Services for the Health System and JHU Physician Billing. The Customer Service Manager (CSM) is required to ensure that all patients have a memorable service experience that represents the stellar reputation of The Johns Hopkins Health Systems and JHU Physician Billing. This person must understand the intricacies of the revenue cycle in addition to possessing excellent interpersonal skills. As manager of the Customer Service Team they must be able to select team members with the same level of empathy and be able to train them to quickly identify the cause of patient issues and resolve them timely in a courteous and professional manner. This will require broad knowledge of all aspects of the revenue cycle. Diplomacy and tact are also required for this position. This position is responsible for establishing relationships with all levels of employees from registrars to Clevel executives at all facilities within Johns Hopkins Medicine and be familiar with each institutions computer environment and payer contracts. The CSM must also be familiar with and know how to work within a call distribution system for monitoring staff performance and reporting results.
Take a tour of our campus: time 40 hours)
Day Shift Weekdays
Exempt
Location:
Johns Hopkins at Keswick
Baltimore MD
Qualifications:
- Bachelors Degree in Accounting Business Administration Health Administration Finance or related field or 15 years of direct management experience in hospital receivables within an academic health system.
- A minimum of seven years of progressive financial experience hospital receivables management
- experience and Patient Accounting System(s) within a medical center or health system.
- A minimum of four years of direct management experience
- Experienced in the customer service department of a business office within a fastpaced environment.
- Experienced in using team building and quality management concepts to positively influence the work
- environment.
Our competitive Benefit Package is designed to support the wellbeing and financial security of our employees and includes:
- Full medical dental and vision plans
- Retirement plans
- Paid time off (PTO)
- Tuition reimbursement for you and your dependents
- Earn up to $1000 annually for practicing selfcare with Healthy @ Hopkins
- Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
- And more! Visit Notices:
***Effective January 1st 2022 you must be fully vaccinated with an FDA COVID19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper 6/1/23 employees at Johns Hopkins All Childrens Hospital its affiliate locations and Florida State Residents are not required to obtain the COVID19 vaccine. In the wake of the COVID19 pandemic the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.
***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum$37.87/hour Maximum$66.28/ will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and wellbeing of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drugfree workplace employers.
Required Experience:
Manager
Employment Type
Full-Time
