ServiceNow Asset and Configuration Manager
ServiceNow Asset and Configuration Manager
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$ 85000 - 100000
1 Vacancy
Job Description
Job Description
We are seeking a highly skilled and experienced ServiceNow Asset and Configuration Manager to work as a member of a team developing and supporting the Division of Information Technologys ITSM tool ServiceNow. The ideal candidate will have demonstrated experience using the ServiceNow platform with a focus on ServiceNow ITOM (IT Operations Management) Visibility Discovery Service Graph Connectors Agent Client Collector Service Mapping Certificate Management and development of a Multisource CMDB. The position will be responsible for overseeing the CMDB ensuring accurate and uptodate information is maintained and available. You will also leverage ServiceNow reporting and metrics to develop and enhance the accuracy and efficiency of related service management processes and procedures and to support decisionmaking.
Responsibilities for the position include implementing managing and configuring ServiceNow Discovery to automate the identification and tracking of IT assets utilizing ServiceNow Graph Connectors to establish and maintain connections with various data sources as well as maintaining associated documentation processes and procedures.
You will monitor and maintain data integrity and currency within the CMDB and resolve any inconsistencies or discrepancies ensuring alignment with the overall ITSM framework and policies.
You will also work with external development partners and internal stakeholders to support and develop best practice enterprise solutions for IT Asset Management leveraging ServiceNow to visualize and understand complex dependencies.
No visa sponsorship is available for this position.
Required Qualifications
Masters degree in a relevant field (Computer Science Information Systems or similar) or equivalent work experience.
Demonstrated experience in asset and configuration management using an enterprise service management tool.
Demonstrated experience using ServiceNow platform in an enterprise environment.
Experience with enterprise discovery including population and management of a multisource CMDB associated metrics and service mappings
Excellent analytical and problemsolving skills with the ability to identify and resolve data inconsistencies.
Strong communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams and stakeholders.
Detailoriented and highly organized with the ability to manage multiple priorities and meet deadlines.
Selfmotivated and proactive with a strong commitment to continuous improvement and a willingness to document and share knowledge with others.
Preferred Qualifications
Proven experience in asset and configuration management using the ServiceNow platform with a focus on ServiceNow Discovery Agent Client Collector Graph Connectors and Multisource CMDB.
Proven experience implementing and supporting ServiceNow Certificate Management.
Preferred certifications:
ITIL 4 Foundation
ITIL 4 Specialist: IT Asset Management
ServiceNow Business Process Analyst
ServiceNow Certified Implementation Specialist: Discovery
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
$85000 $100000
Hours per week
40
Review Date
04/25/2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact IT Human Resourcesat during regular business hours at least 10 business days prior to the event.
Required Experience:
Manager
Employment Type
Full Time
