Documentation Specialist 299130
Documentation Specialist 299130
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Job Description
ThisisWorldline
We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
Position Overview:
As a Documentation Specialist you play a pivotal role in ensuring that there is process documentation and work instructions in place and that they are up to date.
You work closely with colleagues within Risk Operations and other business stakeholders to understand their needs objectives and challenges. This includes the following key responsibilities:
- Support with defining strategy and structure for storing and working with process documentation and work instructions within Risk Operations
- Support with collecting all existing process documentation and migrating it to a new knowledge hub
- Create work instructions for new tools and operational ways of working
- Write userfriendly content that meets the needs of the target audience turning complex subjects into a language that is easily understood
- Work collaboratively with the Risk Ops teams to standardize documentation and work instructions across teams
- Gather information from subjectmatter experts and develop and write work instructions and process documentation
- Be a collaborative team player environment ensuring that we are working effectively together
What We Are Looking For
- Bachelors degree in business administration finance or a related field
- Experience in technical writing and experience in risk management is a plus
- Strong analytical problemsolving and criticalthinking skills
- Experience in writing documentation and procedure or manuals for various audiences
- Superb written communication skills in English with a keen eye for detail
- Ability to work independently in a fastpaced environment and manage multiple tasks and lead crossfunctional teams in a dynamic environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
