Client Care Representative IV - English Mandarin and Cantonese - Hybrid Part Time 47800
Client Care Representative IV - English Mandarin and Cantonese - Hybrid Part Time 47800
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Job Description
Description
Position Overview
As a Client Care Representative within the Future Friendly Home (FFH) team you will be the voice of TELUS residential and homebased business customers. Working in an established worldclass contact center that offers excellence in postsales support for TELUS products and services you will provide worldclass customer care in a call center environment to our clients. You will also interpret client requirements and recommend/sell solutions that meet those needs while ensuring excellent customer service by communication with the internal team and/or ensure and appropriately transfer to the responsible department when required.
The Client Care call center operates 6 days a week. Shifts are scheduled based on a rotation and posted 5 weeks in advance. Currently the hours of operation are:
9:00 AM to 7:15 PM Monday to Saturday
Please note: This is a regular part time position with the potential to be scheduled full time hours. Full time availability is required as such this position is not suitable for student scheduling.
Please be advised that you will only be considered for this position if you are fluent in Mandarin and Cantonese.
Our next class is scheduled for June 2025.
Whats in it for YOU
At TELUS we understand that a big part of our success comes from the people we hire which is why we honour our employees with an excellent compensation package with a starting wage of $24.50 per hour plus sales incentives. You can also take advantage of our campus setting complete with paid training programs stateof theart equipment eLofts cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles including quality coaching floor support frontline management training and Information Technology (IT) support. Also in order to insure your success in your new role you will be provided with about 8 weeks fulltime paid training for which you must be available to attend.
After training you may be scheduled up to 37.5 hours per week.
Qualifications
Required Skills & Abilities
- Successful experience in a sales role and/or customer service environment
- Familiarity with communication products and services
- Mathematical aptitude
- Fluent in English
- Fluent in Mandarin andCantonese language
- Able to deliver sales and service excellence by demonstrating tenacity persuasiveness and strong interpersonal skills
- Ability to present a professional image and communicate effectively
- Able to analyze data utilize problemsolving skills and recommend solutions
- Able to maintain a high level of performance under the pressure of time constraints and a fastpaced changing environment
- Accurate and efficient keyboarding and data entry skills
- Commitment to continuous improvement
- Ability to learn and apply learned skills and complete and pass all training requirements
- Familiarity with voice and data/Internet Protocol (IP) products and services is an asset
Additional Requirements:
Ability to work various shifts including evenings weekends and statutory holidays based on business requirements
Required Experience:
Unclear Seniority
Employment Type
Part-Time
