Quality Assurance Specialist
Quality Assurance Specialist
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Location: Melbourne Parramatta & Sydney
Permanent Full Time
The opportunity
An exciting and rare opportunity has become available for a Quality Assurance Specialist to join the Claims Performance and Governance team to work collaboratively with QBE Agencies who perform claims handling on behalf of QBE.
In this role you will be acting as a business partner around quality assurance engaging with QBE Agencies around quality compliance and leakage outcomes with a view to improving claims performance.
About the Role
Communicate with and coordinate all relevant internal and external stakeholders to develop a riskbased schedule of reviews
Partner and engage with all relevant stakeholders to deliver role requirements
Conduct claim file reviews for the purpose of measuring the claims management and compliance performance across all relevant products (primarily but not limited to Home and Motor) and identifying claims process improvements
Identify and escalate risks as identified
Extract and analyse data in order to report on and present QA insights
About You
Must have solid claims experience
Motor/Home experience highly desirable
Previous QA experiencehighly desirable
Sound technical claims expertise
Strong knowledge of applicable regulatory framework and claims management practices
Confident in presenting outcomes to a wide audience including senior leaders
Strong written and verbal communication
Proven ability to build collaborative relationships with stakeholders at all levels
Strong working knowledge and skill in Word Excel and PowerPoint
Selfmotivated with excellent organisational and time management skills
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too
Your career at QBE lets make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks genderequal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and lets make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Analytical Thinking Communication Compliance Training Critical Thinking DetailOriented Intentional collaboration Managing performance Prioritization Process Improvements Quality Assurance (QA) Quality Control (QC) Regulatory Compliance Report Writing Standards Compliance Time ManagementApplication Close Date: 24/04/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
