Learning Development Specialist - Generalist

What we offer

• Excellent health benefits plan which includes medical vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid timeoff and paid holidays
• Paid parental leave
• Companypaid mental health benefit through Headspace
• 2 free onsite fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Learning & Development Specialist Generalist plays a versatile role stepping in for specialized training positions as needed while also facilitating franchise leadership and organizational development initiatives. This role serves a diverse audience through inperson ondemand and virtual modalities and reports to the Manager Franchise Learning & Development.

You will

• Provide backup support for Office Management Production and Revenue Operations Specialists delivering training on office processes remediation/construction and business development as needed.
• Develop and facilitate training on franchise leadership skills (e.g. decisionmaking team management) and organizational development topics (e.g. scale change management culture building)
• Create and deliver training content through multiple modalities: inperson learning experiences ondemand modules (e.g. videos elearning) and virtual sessions ensuring accessibility and engagement for all learners.
• Tailor training to accommodate learners with diverse experience levels from novices to seasoned professionals while maintaining high standards for content quality and delivery.
• Collaborate with specialists and SMEs to ensure consistency and alignment across all training programs.
• Stay informed on trends in leadership organizational development and franchise operations to enhance training offerings.
• Assess training effectiveness analyze performance metrics and adjust content based on participant feedback and business outcomes.

You have

• 3 years of experience in training office management or a related role preferably in a SERVPRO franchise or servicebased environment.
• Solid knowledge in office processes finance audits royalties and common office software.
• Experience designing and delivering training across inperson virtual and ondemand formats.
• Proficiency in learning platforms and multimedia content creation tools.
• Ability to simplify complex financial and software concepts for varied learners.
• Strong organizational skills to manage multiple training projects.
• Expertise in franchise office management processes procedures and teambuilding principles preferred.

Education

• Bachelors degree in related field preferred or an equivalent combination of education and relevant workrelated experience.

Working Conditions

• Ability to work a hybrid schedule with at least three days per week onsite presence at SERVPRO HQ with some travel for necessary training and corporate events.
• Fastpaced high pressure office environment.
• Standard working hours based on a 40 hour work week.
• Additional working hours required as needed to complete testing assignments and projects on schedule.
• Work location: Onsite/hybrid

About SERVPRO

For more than 50 years SERVPRO has been a trusted leader in fire and water cleanup and restoration services mold mitigation construction biohazard and pathogen remediation throughout the United States and Canada. Our 2200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique the things we share and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion gender sexual orientation national origin veteran or disability status.