Customer Service Representative Continuing Professional Development Professional Development Competence Hybrid Toronto
Customer Service Representative Continuing Professional Development Professional Development Competence Hybrid Toronto
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Job Description
OVERVIEW
JOB PURPOSE
Provides customer service for the department. Processes daily registrations and orders received through all channels (e.g. phone mail fax chat and email). Responds to calls and emails to assist customers with navigating the LSO Store and answer questions about CPD programs products and requirements.
QUALIFICATIONS
- Requires completion of a 2year college program in Customer Service Administration or a related discipline.
- Requires a minimum of 2 years experience providing client services in a highvolume frontline service department.
- Customer service best practices.
- French language is an asset.
- Customer service skills.
- Microsoft Office Suite / 365 (Word Excel PowerPoint etc..
- Databases Moneris LSO Connects and ecommerce platforms.
- Interpersonal oral and written communication skills.
- Organizational and multitasking skills with attention to detail.
KEY ACCOUNTABILITIES
Client / Service Delivery
- Processes registrations and cancellations and transfers.
- Processes a high volume of transactions each day paying specific attention to accuracy and completeness.
- Ensures that order documentation is consistently maintained filed and accessible.
- Answers a high volume of calls and emails in a professional knowledgeable accurate and timely manner.
- Retrieves and responds to email and voice mail messages.
- Assists with additional customer service tasks upon request from the Customer Service Coordinator.
Team Membership
- Collaborates with the team to ensure program registrants and customers receive complete timely and accurate information and that requests are addressed professionally and efficiently.
WORKING ARRANGEMENT
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.
OUR COMMITMENT
The Law Society of Ontario values and respects diversity. We are committed to creating an accessible barrierfree and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted. If you are unable to apply to this position due to the requirement for an accommodation of any kind please email us at or call.
Required Experience:
Unclear Seniority
Employment Type
Unclear
