Regional Customer Service Lead NSW 44407
Regional Customer Service Lead NSW 44407
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Job Description
Discover Opal.
We manufacture goods that you see touch and use every day and our customer base includes some of the biggest names in FMCG Retail and Fresh Produce.
We stand for innovation smart solutions and sustainability!
Discover the Opportunity.
Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Team Leader (NSW) to join the team at our site in Revesby.
The key focus of this role will be to:
- Leading the local customer service teams performance to maximize responsiveness and accuracy
- Identifying and developing improved processes to ensure free flowing information between stakeholder groups
- Provide great customer service to a portfolio of key customer accounts
- Support the team by handling escalations as required and overseeing order processes
- Ensuring the team meets service level targets and target goals by coaching and developing the customer service team on an ongoing basis
- Generating reports to track relevant KPIs
- Assist the team to provide excellent phone and emailbased customer service
Discover your sustainable future
We can offer a varied career journey with experiential learning gained from crossfunctional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change.
For this role we would ideally like you to have:
- Experience leading Customer Service teams in a fastpaced environment (manufacturing industry experience would be viewed favourably)
- Excellent communications skills both written and verbal
- Strong organisation skills and the ability to manage multiple projects with fixed deadlines
- Previous experience using CRM systems (SAP and Microsoft Dynamics experience would be highly regarded)
- A customercentric mindset and a positive demeanour
Discover more by visiting our website at
Find out about Opal follow us on LinkedIn are open to both internal and external candidates. If this sounds like the opportunity for you apply now!
Our Opal Values
Thinking packaging. Discover Opal.
Employment Type
Full Time
