Senior Account Manager
Senior Account Manager
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Job Description
Job
Senior Account ManagerDescription
Company
As the worlds leading multidisciplinary service provider Deluxe underpins the media and entertainment industry servicing content creators and distributors including Netflix WarnerMedia The Walt Disney Company Amazon Apple Viacom NBCU Google AT&T and many others by providing Global Content Distribution Localization Accessibility and Mastering while leading endtoend innovation with unparalleled scale and agility across the Streaming Theatrical Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe the company employs over 3400 of the most talented and experienced industry individuals worldwide. For more information please visit
FullTime Permanent Position
Location: London (hybrid)
Position Summary
This role will be accountable for the delivery of assigned projects on time within budget and to the required quality. Working closely across departments this role requires strong communication to ensure deadlines are being met and reported back to upper management with the status of projects.
Role and Responsibilities
Endtoend accountability over delivery of assigned title/project on time within budget and to required quality.
Manage large localization projects from inception to completion ensuring timely delivery high quality and adherence to budget constraints.
Manage orders via Deluxes proprietary systems through the production pipeline
Improve localization pipeline in collaboration with leadership localization operations and product teams.
Monitor localization service quality and ensure that continuous process improvement efforts are planned and executed by internal teams or vendors.
Analyse and resolve technical issues affecting customer order fulfillment and content delivery workflows
Anticipate risks and devise mitigation strategies.
Collaborate with both internal and external stakeholders globally across all levels and functions.
Understand ongoing initiatives and tasks within the team contributing to discussions and decision making.
Monitor client reporting to identify trends and issues.
Capable of comprehensively speaking to ongoing portfolio of work.
Accountability over billing accuracy for projects and/or titles.
Key Requirements
The ideal candidate will be have experience across client services as well as:
Experience within Localisation preferably across the entertainment gaming or marketing industries.
Knowledge of endtoend postproduction workflows
Ability to meticulously review orders documentation and data throughout endtoend order management process.
Strong collaborative mindset with a focus on teamwork.
Experience working with crossfunctional teams both locally and globally.
Proven ability to build and maintain strong relationships with internal and external stakeholders.
Exceptional verbal and written communication skills.
Diversity Statement
Deluxe is committed to inclusivity fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to and will not be discriminated against based on race colour religion national origin or ancestry sex age physical or mental disability sexual orientation gender identity or expression.
Required Experience:
Manager
Employment Type
Full-Time
