Customer Application Engineer
Customer Application Engineer
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Job Description
Job Description Summary
Grid Solutions a GE Vernova business is focused on bringing together technologies and expertise to help solve the toughest power system challenges accelerating the global transition to a more resilient and reliable grid.Within Grid Solutions GEVs Critical Infrastructure Communications solutions deliver comprehensive networks that are designed to be secure flexible and tailored to meet customers objectives and unique geographic requirements. GEV supplies critical infrastructure communications with a focus on energy oil and gas mining water/wastewater and transportation.
Job Description
This role covers the Level three technical support for GEV CIC Wireless and Optical portfolio globally based out of Rochester USA.
The main interface points are the L1/L2 support teams from the GEV regions worldwide (Receiving support tickets) as well as the L4 Technology team in Rochester (Submitting support tickets).
Part of this role is to maintain a platform in Rochester with the main GEV Wireless and Optical Products to facilitate the troubleshooting and the reproduction of the issues faced by L1/L2 to try and provide the solution before escalating to L4 when needed.
Roles and Responsibilities
- Global L3 after sales technical support for GEV Wireless and Optical portfolio.
- Maintain a test platform in Rochester to aid in the troubleshooting process.
- Technical coordination with internal/external clients.
- Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets.
- A secondary task for this role is to provide on the Job training for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless and optical portfolio (occasional international travel is required).
- Monthly KPI reporting.
Required Qualifications
- Bachelors degree or above.
- Minimum 5 years Professional Experience in a relevant Field.
Desired Characteristics
Relevant professional experience in below fields:
- RF wireless (UHF VHF Cellular Wifi):
- RF propagation studies.
- Antennas duplexers and other RF accessories characteristics.
- Signal modulations: QAM FSK OFDM
- Cellular architecture
- 4G LTE RAN EPC
- Layer 2 MAC connectivity.
- IP Networking (Switching routing VPN QoS).
- Network and device management.
- Cybersecurity basics: encryption certificates firewalling
- Troubleshooting: Hardware and software related.
- Experience in MPLS SDH SONET and other optical technologies experience is a definite plus. However the must have criteria is professional experience in Wireless fields.
- Fluent in English.
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
- Experience in customer support ticketing tools.
- Familiar with Power utility and industrial environments
The base pay range for this position is 88600..00 USD Annual. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This role is also eligible for a 10 variable incentive bonus. This posting is expected to close on 5/5/25.
*The Company pays a geographic differential of 110 120 or 130 of salary in certain areas.
Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nursebased resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a taxadvantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid timeoff for vacation or illness.
General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Employment Type
Full-Time
