Senior Associate - Service Excellence
Senior Associate - Service Excellence
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Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
Service Excellence
Role title :Assistant Manager /Deputy Manager Service Excellence
Job Summary
Global Delivery Services (GDS) is a driving force behind EYs globalization currently incorporating Procurement Talent Finance and Accounting IT Risk management Talent Creative Agency Learning Solutions and Program Services it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EYs most notable transformation projects.
Position Details:
Job Title : Assistant Manager /Deputy Manager
Department : Service Excellence
Reporting to : Assistant Director
Accountabilities
- To assess identify and drive improvements leveraging LSS new and contemporary technology and also leverage external eco system
- Innovate new ideas which will help in digitally transforming business process
- Conceptualise end to end digital transformation starting from:
- Collecting business requirements
- Process assessment and proposing feasible solutions
- Making a business case
- Identification and agreement of scope of application and driving implementation
- Check results against clearly drawn out acceptance criterion
- Evaluate available solutions on digital transformation and propose solution to business owners with prime objective of make processes simple cheaper and faster.
- To identify trends and process variations as part of establishing a continuous improvement monitoring system
- To support the operational efficiency drive and delivering value to customer
- Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
- Creates value to clients independently brings excellent process improvement project and change management skills and past client experiences
- Manage business stakeholders across different levels and build strong relationship
- As a team member assists in providing smooth delivery of internal project/program outcomes
Required experience:
- Total experience between 812 Years
- 812 Years of total experience with strong expertise in project management and change management
- Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
- Exposure in driving Quality Culture with in the organization Green Belt / preferably Black Belt being able to mentor people on driving break through improvements
- Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4 global management consultancy firm or blue chip organizations like Accenture IBM with an appropriate management consulting background
Competencies/ skills
- Knowledge of Business Process ReEngineering Six sigma concepts of DMAIC Project Management (and all tools included therein)
- Mentoring & experience in creating reviewing & closure of projects
- Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs
- Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
- Assertive strong orientation to statistical analysis good team player & willingness to lead teams not reporting into them.
- Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
- Wrok with the service delivery teams to drive process operational excellence goals on Quality delivery and productivity
- Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
- Be able to conceptualize and develop quality related training modules
Other skills
- Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
- Experience of having done BPMS or trained on BPMS (Business Process Management System)
- Selfstarter who can work independently displays initiative and is a problem solver
- Good Facilitator scheduling sessions and meetings
- Usage of Minitab/Microsoft Powerpoint Excel and Word
Education
- Graduate/ MBA
EY Building a better working world
EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
Senior IC
Employment Type
Unclear
