Member Relations Specialist
Member Relations Specialist
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Manage and follow up with suspended members and call to encourage them to return
- Handle membership cancellation requests
- Call to collect overdue membership fees 13 months) aiming to recover 80 from firstmonth defaulters
- Check members paying via debit card or other methods to ensure advance payments and recommend using a credit card
- Follow up with new members to join the Health Optimization Program (HOP) and be assigned a trainer to encourage continued engagement in the first 6 months
- Manage member transfers (in and out)
- Support onboarding of new members and help promote referral programs or other promotions
Qualifications
- At least 1 year of experience in customer service client care or membership management
- Excellent verbal and written communication skills
- Friendly and approachable personality with a professional approach to service
- Strong skills in handling complaints and effective negotiation
- Good time management and organizational skills
- Confident in making customer calls and capable of managing multiple members simultaneously
- Basic proficiency in Microsoft Office and CRM tools
Employment Type
Full Time
Key Skills
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