CRM ConsultantSenior ConsultantManager
CRM ConsultantSenior ConsultantManager
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4-5years
8000 - 20000
1 Vacancy
Job Description
- CRM Strategy Formulation: Partner with clients to design and implement CRM strategies that align with their business objectives focusing on improving customer experience and engagement through digital marketing and automation tools.
- Customer Experience Enhancement: Develop strategies to optimize customer touchpoints across various channels ensuring seamless interactions that foster customer loyalty.
- DataDriven Marketing: Analyze marketing effectiveness and customer data to optimize digital marketing campaigns improving overall marketing performance and ROI.
- Sales Process Improvement: Evaluate and refine existing sales workflows leveraging Sales Force Automation and other tools to enhance sales team productivity and efficiency.
- Global CRM Implementation: Support the global rollout and integration of CRM systems across regions ensuring alignment and scalability.
- Client Training and Continuous Support: Provide ongoing training and support to clients ensuring the successful adoption and use of CRM systems and digital marketing strategies.
Requirements
- A strong academic background from a leading institution with a degree in Business Marketing Information Technology or a related field preferably from one of the toptier universities.
- Proven experience in CRM consulting with a strong focus on digital marketing customer experience and marketing automation.
- Solid understanding of CRM platforms and sales force automation tools.
- Strong analytical skills with the ability to interpret data and apply insights to enhance marketing and sales performance.
- Excellent communication and interpersonal skills able to collaborate effectively with clients and crossfunctional teams.
- Ability to manage multiple projects simultaneously and deliver results on time.
- Experience with global CRM system implementations.
- Familiarity with popular CRM tools including Salesforce and marketing automation platforms.
- Knowledge of digital marketing strategies including SEO SEM content marketing and social media.
- Experience in managing CRMrelated projects from start to finish.
Employment Type
Full Time
