Team Leader

Lead Healthcare Forward with DataDriven Diagnostics Excellence

InHealth our client is the UK s largest and most trusted specialist in diagnostic healthcare serving over 4 million patients annually with a 98 satisfaction rate. With more than 30 years of expertise they ve set new standards in patient access speed and care delivery. Recognized for their excellence and innovation they are the goto partner for the NHS. A role with InHealth means global career exposure impactful work and growth right here with zero need to relocate.

Job Description

Become our client s Team Leader and help drive worldclass patient care from the frontline. You ll lead a fastmoving team of Advisors ensuring accurate referrals and smooth appointment bookings. Working within the Patient Referral Management Team you ll play a vital role in improving systems streamlining processes and supporting exceptional healthcare delivery.

• Oversee daily team operations ensuring alignment with processes and a strong focus on people management
  
• Collaborate with the Operational Planning Team to schedule clinically validated appointments based on clinical priority and system guidelines
  
• Work closely with business leaders to improve booking workflows and meet customer requirements and KPIs
  
• Understand and support the Patient Care Advisor role stepping in when needed
  
• Lead recruitment efforts monitor attrition rates and support workforce planning for future hiring needs
  
• Deliver structured onboarding and training programs ensuring all new hires understand policies and procedures
  
• Monitor KPIs and implement corrective actions to maintain performance
  
• Oversee annual appraisals integrating personal development plans to support growth
  
• Maintain accurate records of training appraisals and development plans
  
• Enhance employee engagement by gathering feedback promoting a positive culture and improving retention
  
• Provide coaching and mentorship to support skill and career development
  
• Compile and submit reports to the Head of Patient Services
  
• Ensure accurate invoicing and sameday payment recording and banking
  
• Manage imaging data and report distribution in compliance with clinical priorities and contracts
  
• Respect patient customs and values ensuring personalized service delivery
  
• Ensure compliance with ISO standards for information security management
  
• Handle escalated disciplinary and grievance issues ensuring fair resolution
  
• Report incidents and complaints in line with company policies
  
• Lead customerfocused teams to achieve performance excellence in a BPO setting
  
• Set clear objectives and communicate expectations to ensure alignment
  
• Maintain professionalism demonstrating excellent phone and email etiquette
  
• Address queries with sensitivity and efficiency engaging with diverse individuals
  
• Adapt to changing schedules based on business needs
  
• Ensure workplace compliance with data protection and security standards
  

Requirements

The Qualifications We Seek

• Minimum of 3 years of experience as a Team Leader in a BPO setting
  
• Background in the healthcare industry is advantageous
  
• Willingness to work onsite in BGC
  

Key Attributes:

• Passionate and committed leader who inspires empowers and drives performance
  
• Strong communicator both written and verbal comfortable engaging at all levels
  
• Calm and resourceful problemsolver skilled in managing pressure and conflict
  
• Organized professional with excellent time management and prioritization skills
  
• Supportive and reliable team player who builds trust and collaboration
  
• Peoplefocused leader who thrives in fastpaced and challenging environments
  
• Honest ethical professional who contributes innovative ideas and adds value
  

Benefits

Exciting Perks Await!

• Day 1 HMO coverage upon regularization
  
• Competitive Package
  
• Prime office location in BGC (Easy access to MRT stations restaurants and banks)
  
• Mid Shift schedule
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Welcome to Emapta Philippines!

Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!