Delivery Leader
Delivery Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Carrier Global Corporation a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.
Carriers Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology talent and business transformation the team aims to solidify Carriers position as a leader in sales enablement service digital commerce and MarTech spaces.
This person will collaborate and work closely with the DSS COE product engineering and implementation teams to meet roadmap and new initiative commitments.
Role Responsibilities:
Lead and manage large-scale digital transformation projects for Carriers North American HVAC business unit ensuring seamless integration and optimization of our core tech stack (Salesforce ServiceMax Adobe Shopify Zuora)
Manage multiple delivery PODs across the globe while leveraging Scrum and SAFe best practices.
Develop a global strategy and rollout out plan for enterprise solutions that enable teams to drive global business results.
Analyze data from multiple sources to identify opportunities for revenue growth and customer engagement.
Work closely with the Digital leadership team to align eCommerce MarTech and SaaS selling strategies with Carriers global revenue and customer acquisition goals.
Develop and present business cases that articulate the strategy total cost of ownership (TCO) and return-on-investment to acquire and incorporate cross-functional feedback and ultimately achieve executive approval.
Work with Carrier leadership teams to create a compelling vision across people process and technology to drive departmental success with quarterly roadmaps / critical milestones to lead transformation through continuous improvement and implementation of scalable process & technology.
Stay up to date with industry trends and emerging technologies to inform Carriers global marketing and commerce strategies.
Key Skills
Deep understanding of the interplay between pricing strategy business models channel management strategies and technology platforms.
Proven ability to lead virtual teams manage projects and deliver results in a diverse stakeholder environment
Excellent communication skills and ability to rally team members around a common vision. Strong deck-writing and upward-influencing skills.
Executive presence and ability to influence senior leaders to drive change
Strong analytical strategic and creative problem-solving skills.
Business owner mentality willingness to roll up your sleeves and do whatever is necessary.
Team player with a positive collaborative work ethic.
Basic Qualifications:
Bachelors degree
3 years of experience in B2B software and IT services including product management customer success and Cloud/SaaS business models
3 of experience in business process design for complex selling motions for core offerings such as equipment parts service and SasS.
3 years of experience in building solutions at scale for midsize and/or enterprise companies using enterprise tools such as Salesforce Adobe Shopify ServiceMax or Zuora.
Preferred Qualifications:
Played a key role in software business model transformation from perpetual licenses to recurring revenue and SaaS.
The ability to simplify the complex quickly define core problem and frame the solution approach
Success collaborating across teams and regions to achieve standardization and drive enablement across the enterprise (pull vs. push strategies to help reps more effectively sell).
Success collaborating across teams and regions to achieve standardization and drive enablement across the enterprise (pull vs. push strategies to help reps more effectively sell).
Experience in industrial/manufacturing software segments
Some of our competitive benefits package includes
Medical dental and vision insurance
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Tuition reimbursement
Life insurance and disability coverage
Additional information
Location: Work location is either Palm Beach Gardens (FL) or Atlanta (GA)
Must be available to work in the Eastern Time Zone hours.
Traveling up to 15% nationally and internationally is
#LI-Onsite
RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Employment Type
Full-Time
