Wise Platform Enterprise Specialist
Wise Platform Enterprise Specialist
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Job Description
Compensation: 4650 SGD monthly RSUs
About the Role:
We are seeking a proactive and detailoriented individual to join our team as a Wise Platform Enterprise Support Specialist. In this role you will be at the forefront of providing exceptional customer support to our enterprise clients ensuring smooth and effective use of the Wise Platform. You will need to be highly analytical collaborative and solutiondriven while working in a fastpaced environment.
Key Responsibilities:
- Provide highquality customer support to enterprise clients ensuring their inquiries and issues are addressed in a timely and professional manner.
- Troubleshoot and resolve complex platformrelated issues using a combination of analytical thinking and creative problemsolving.
- Collaborate with crossfunctional teams to provide consistent tailored support and solutions to our enterprise clients.
- Maintain detailed and accurate records of customer interactions issues and resolutions.
- Proactively identify opportunities for process improvements and help implement solutions.
- Stay uptodate with new features updates and best practices for the Wise Platform.
- Demonstrate flexibility in supporting a variety of customer needs and evolving project requirements.
- Ensure that all customer inquiries are resolved with high attention to detail accountability and ownership.
- Data analysis to provide insights to internal teams and partners to solve critical problems.
Qualifications :
- Experience in working with Microsoft Office tools.
- Proven experience in customer support ideally within a techdriven or enterpriselevel environment.
- Exceptional attention to detail and accountability in managing customer queries and issues.
- Strong time management skills and the ability to prioritize tasks effectively.
- Analytical mindset with the ability to break down complex problems and find creative outsideofthebox solutions.
- Excellent communication and collaboration skills with the ability to work well in a team environment.
- A proactive and flexible approach to work with the ability to adapt to new challenges and customer requirements.
- Strong problemsolving capabilities and the ability to think critically in highpressure situations.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
