Technology Associate
Technology Associate
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$ 37 - 63
1 Vacancy
Job Description
Role: Technology Associate
Location: New York (Onsite)
Hours: PartTime (at least 20 hours per week)
Salary: $37.06 $63.96 per hour
About the Office of the Appellate Defender (OAD)
OAD is the second oldest institutional provider of appellate representation in New York City. For 36 years OAD has stood as a beacon of hope for people at the intersection of poverty and injustice. Our clients have been convicted of felony offenses in Manhattan and/or the Bronx and have been sentenced to terms of imprisonment and postrelease supervision. Despite the circumstances of our clients offenses convictions and sentences we believe in the humanity and dignity of every human being which informs our client centered traumainformed advocacy. We are a beloved community of colleagues who are dedicated to public defense access to justice and racial equity.
Overview Of the Role:
The Technology Associate is an excellent opportunity for a knowledgeable IT professional to gain handson experience in a missiondriven legal services organization. You will play a vital role in delivering highquality IT support services. The associate will work closely our outsourced Managed Service Provider (MSP) to ensure smooth daytoday IT operations. This role is essential in supporting OADs technology infrastructure by ensuring staff have the resources they need to effectively fulfill the organizations mission.
What You Will Do:
- Serve as the onsite point of contact for technical support providing professional and responsive customer service;
- Utilize the helpdesk ticketing system to document troubleshoot and resolve IT issues;
- Assist with hardware and software rollouts and support technology upgrades;
- Diagnose and resolve hardware software cloud service and end user issues;
- Work within a TCP/IP network environment including DHCP DNS and Ethernet;
- Assist in managing Active Directory and Office 365/Exchange accounts;
- Help maintain internal IT documentation including processes and procedures;
- Escalate complex technical issues to the outsourced MSP;
- Collaborate with the outsourced MSP to ensure timely resolution of technical issues and smooth implementation of IT initiatives;
- Intake and maintain digital files associated with OAD work secured from third parties
- Demonstrate strong interpersonal and communication skills in a professional environment.
Qualifications:
- Knowledge of Microsoft Windows Desktop OS and Microsoft Office Suite;
- Strong ability to establish and maintain positive relationships with technical and nontechnical users;
- Excellent problemsolving skills with a commitment to delivering highquality IT support;
- Ability to explain technical concepts in plain language to nontechnical users;
- Experience working with endusers to identify and resolve IT issues;
- Capability to lift and set up hardware as needed;
- Experience with website design and maintenance a plus.
Benefits:
- Generous vacation time and 14 paid holidays including Summer Fridays where the office closes early.
- 401(k) with a defined contribution of 3 from OAD regardless of participation.
- Personal Bereavement and sick days given on the first day of employment.
- Comprehensive health dental vision and life benefits flexible spending and health reimbursement account.
To Apply:
Interested candidates should submit a resume and cover letter detailing their experience and interest in the role here.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. OAD is most interested in finding the best candidate for the job and that candidate may be one who comes from a less traditional background. OAD will consider any equivalent combination of knowledge skills education and experience to meet minimum qualifications. We encourage you to think broadly about your background and skill set for this role.
OAD is an Equal Employment Opportunity Employer. We provide equal employment opportunities without regard to race creed color religion national origin sex sexual orientation pregnancy marital status age veteran status disability or genetic information.
Please note that OAD requires all staff to be fully vaccinated for COVID and provide a vaccination record at the start of employment.
Required Experience:
IC
Employment Type
Part-Time
