Email Support Specialist
Email Support Specialist
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
Filevine is forging the future of legal work with cloudbased workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastestgrowing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world class platform to help professionals scale.
Job Summary
The email team works with customers to solve their day to day issues thus we are looking for candidates with a passion for providing worldclass support. Your job will be to maintain an indepth understanding of Filevine products customer use cases and support processes to assist with issues team training documentation and ensure an overall excellent quality of support to our customer. We are looking for empathetic technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This is an onsite and inoffice position based in Salt Lake City UT. Reporting to the Manager of Customer Support you will be responsible for the following:
Responsibilities
- Work directly with customers to investigate and resolve difficult issues primarily over email.
- Scheduling and joining Zoom meetings when necessary
- Obtain and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
- Work crossfunctionally with different departments to grow your knowledge ensure we have healthy communications across the organization and truly provide our clients with the best experience.
- Develop and maintain resources by writing internal knowledge base articles
- Becoming an expert on Filevine products
Qualifications
- Previous technical support/chat support experience preferred
- Prior experience in highvolume environment
- Professional presence in customerfacing settings
- Excellent written and verbal communication
- A high technical aptitude
- Receptive to feedback
- Hungry to help customers learn and to provide excellent service
Filevine is an Equal Opportunity Employer. Qualifications for employment promotion and other terms and conditions of employment are based upon the ability to perform the job. Equalemployment opportunities are provided to all applicants and employees without regard to race creed religion color age national origin sex disability veteran status or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability or if you have concerns related to Filevines equal employment opportunities you may contact us at
Cool Company Benefits:
A dynamic rapidly growing company focused on helping organizations thrive
Medical Dental & Vision Insurance (for fulltime employees)
Competitive & Fair Pay
Maternity & paternity leave (for fulltime employees)
Short & longterm disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House
Topoftheline company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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