drjobs Call Center Agent - Spanish Bilingual - Taguig

Call Center Agent - Spanish Bilingual - Taguig

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1 Vacancy
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Job Location drjobs

Taguig - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

TASQ is looking for Spanishspeaking bilingual call center agents who are prepared to work onsite in Taguig starting May 12.

The prescreening interview will be conducted over the phone so please make sure your phone line is available.

**In this role you will:**

Assist customers by empathetically addressing their inquiries or concerns regarding financial products and services via various communication channels including phone text chat and video chat in a fastpaced highvolume environment.

Work alongside the customer service team to carry out moderately complex support tasks.

Minimize risk by following all policies and procedures and staying informed of any updates.

Promote digital services such as online statement delivery esignature paperwork and other digital options as required.

Receive guidance from the customer service supervisor and escalate nonroutine inquiries as necessary.

**Required Qualifications:**

At least 2 years of experience in Customer Service Financial Services or Contact Centers or an equivalent combination of work experience training military experience or education.

**Desired Qualifications:**

At least two years of college completed.

Over 2 years of experience as a Spanish Bilingual Customer Service Representative.

Foreign applicants must hold a valid work visa.

**Job Expectations:**

Must complete the entire required training period.

Availability to work additional hours as needed.

Onsite work at the specified location is mandatory.

Flexibility with the work schedule and arrangements is necessary.

Employment Type

Full Time

Company Industry

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